Jasper Conran Tracking Order Status

I had been waiting over a month for a duvet cover to come back in stock, but the main issue was the matching pillow cases (which they do definitely make!) aren't even listed anywhere to buy on their site! I decided to email their customer service and ask if they might know when it'll be back in stock, but more importantly how I could order the matching pillow cases, because there'd be no point getting the duvet cover without them. Three weeks later, I've had absolutely no reply. It seems their customer service is non-existent, so I would stay clear of actually ordering anything from their site. This is appalling service from a name such as Jasper Conran.

I bought a purse and it was faulty I sent it back and after 4 weeks I am still trying to get a new one or a refund!! Customer service is shocking!!! AVOID THIS COMPANY!!! Spend your money elsewhere!!!!

Sharing the same experience as everyone else. Just found out returns are not free. I was expecting better customer service from such an expensive brand. Sorry, I won't be buying from you again.

I like jasper conran but beware you need to buy several sizes bigger in clothes. I learned from past experience.I bought a beautiful white dressing gown very very thick in there sale reduced by £80 and it is the best one I've ever owned I'm a 16 but bought size 20 to be on safe side it is a bit big but is so cosy and warm it washes great and does not loose it's shape or fade.

I bought Jasper Conran jeans and after 2 washes the label on the back has already shown fading. The jeans are comfortable though. I have some cheap jeans also which I have had for years and there is no fading on that label ! I suggest the way the label is made is looked into.