Jasper Conran – Coupons, Promo Codes & Special Offers (1)

I had been waiting over a month for a duvet cover to come back in stock, but the main issue was the matching pillow cases (which they do definitely make!) aren't even listed anywhere to buy on their site! I decided to email their customer service and ask if they might know when it'll be back in stock, but more importantly how I could order the matching pillow cases, because there'd be no point getting the duvet cover without them. Three weeks later, I've had absolutely no reply. It seems their customer service is non-existent, so I would stay clear of actually ordering anything from their site. This is appalling service from a name such as Jasper Conran.

I bought a purse and it was faulty I sent it back and after 4 weeks I am still trying to get a new one or a refund!! Customer service is shocking!!! AVOID THIS COMPANY!!! Spend your money elsewhere!!!!

Very poor customer services l bought a bag on 27 November l waited and waited for the bag until l travelled on 6th December l came back on 27 December no email on anything from them. Now l received an email saying we can’t do anything because you did not contact us 14 days from 27 November l paid for fast delivery because l knew l was travelling but it never arrived. So basically l just paid for something l never received. Wish l had read reviews before

Awful customer service misleading advertising, terrible cheapskate products t

Frightful company don't buy. I bought a 250 pound dress that looked awful and on me so I returned it at my own expense. Despite several emails to customer services after 3 weeks I have not received a refund or indeed response. I have pointed out that I am over 80 years old and I'm finding it very stressful being out of pocket for this amount but still no response. I am going to take the matter further but will never buy from this company again. You are warned.since writing this customer services have rectified my return but what a pity they didn't respond sooner and saved much grief.