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Support team cannot help with problems with creditcard. I now switch to All-in-one Security (AIOS) and this works perfect

I have a BackupBuddy subscription. While I have used the plugin to migrate and restore my website, it is very buggy. I frequently encounter unusable backup files created by the plugin. Every few months I return to try to configure the S3 remote destination feature. Then I remember the setup documentation is out of date and does not reflect the current AWS configuration. After wasting an hour or more I abandon the setup. I recently contacted iThemes about the outdated documentation whose only response was to prompt me to renew my support subscription.

Some services are ok, but if you want best software and customer service it's better to choose others.

Restrict content pro...since they went under the ithemes umbrella, there is absolutely no service. None. I can't even get them to respond to a request to upgrade my service. It's a shame, because I like the plugin.

I purchased the gold version of itheme's backup plugin backupbuddy, generally the backup plugin does work, though you do have to tinker with some of the settings. Be aware though it can be very resource intensive on your site. As for their support, generally they try to deflect issues back to the customer. I recently opened an issue and as I was away for a few weeks, they had close this issue. So I have to again wast time opening another new request, which is that they removed functionality between releases and I had to spend the entire morning documenting where they removed functionality - rather than trusting the customer.