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Support team cannot help with problems with creditcard. I now switch to All-in-one Security (AIOS) and this works perfect

I have a BackupBuddy subscription. While I have used the plugin to migrate and restore my website, it is very buggy. I frequently encounter unusable backup files created by the plugin. Every few months I return to try to configure the S3 remote destination feature. Then I remember the setup documentation is out of date and does not reflect the current AWS configuration. After wasting an hour or more I abandon the setup. I recently contacted iThemes about the outdated documentation whose only response was to prompt me to renew my support subscription.

Useless Plugin. Gives me a lot of headaches, and always lockout me out on my own website, even dough I configured it correctly. I give it a lot of chances but ended up the same, always lock me out. Avoid this plugin. It's a complete waste of time.

Some services are ok, but if you want best software and customer service it's better to choose others.

I loaded itheme Security plugin on to WordPress and it corrupted my website and lost all Data, would not recommend to use this plugin.