In The Swim Tracking Order Status

The original order of chlorine pucks we placed were delivered to the wrong address. In The Swim replaced that order for free. When the pucks were dropped off by my neighbor, I called the company to pay for the extra pucks and they said I didn’t have to pay for my trouble. I was shocked! We will definitely do business with this company again. Thank you In The Swim!!!

Prices are good and shipping has been good to us, but returns are not nearly as good. Ordered a chlorine feeder, received it in 2 days. Decided to go to Salt because of the chlorine shortage. Ordered the salt generator & returned the chlorine feeder and was received on May 24. Now June 28 and still no refund. Disputed the charge with the CC company and they gave me a credit until the dispute is resolved. I encourage anyone having returns issues to dispute with your CC company instead of trying to deal with these people.

05/18/2021 - I am updating my review because even after 2 phone calls to Intheswim customer service, where I was assured both times that a refund was being issued, out of nowhere four boxes full of chlorine showed up at my doorstep. Original review below for reference: Ordered 96 1LB bags of pool shock. Money was taken from my account, order was marked as processed and fulfilled on intheswim website. A week later, no tracking information beyond "label created". Long story short: they don't have the product to ship, they still took the money from my account and never shipped anything. FRAUD.

I purchased a pool cover that was missing grommets. At first I used the chat line for assistance but he was no help at all. I then emailed In The Swim and was directed to contact the warranty dept. Without any stress, I was told the cover was in the mail. it was delivered in 2 days. I was totally impressed. I would recommend this company.

I order a custom pool cover for an unusual shaped pool. The design team caught a couple of my measurement errors and were great to work with me to get them worked out. The new cover came this Saturday and two hours after it arrived I have it installed on my pool. Thanks to Denise Pree and all of the group at In the Swim that made this possible.