In The Swim – Cashback, Rebates & Rewards

The original order of chlorine pucks we placed were delivered to the wrong address. In The Swim replaced that order for free. When the pucks were dropped off by my neighbor, I called the company to pay for the extra pucks and they said I didn’t have to pay for my trouble. I was shocked! We will definitely do business with this company again. Thank you In The Swim!!!

I purchased a pool cover that was missing grommets. At first I used the chat line for assistance but he was no help at all. I then emailed In The Swim and was directed to contact the warranty dept. Without any stress, I was told the cover was in the mail. it was delivered in 2 days. I was totally impressed. I would recommend this company.

I order a custom pool cover for an unusual shaped pool. The design team caught a couple of my measurement errors and were great to work with me to get them worked out. The new cover came this Saturday and two hours after it arrived I have it installed on my pool. Thanks to Denise Pree and all of the group at In the Swim that made this possible.

I had waited a long time for a back ordered item and finally had to buy the item elsewhere and told them to cancel the order. They did try, but it was already out of the distribution center. When it arrived I asked for return instructions. They replied that since I had had to wait so long I could keep the item and they were crediting my account for the cost. Nice service. Appreciated!

After reading all the bad reviews, I was a little worried about purchasing from this company! I decided to order anyways since the pool supply stores are closed or by appointment only due to the covid-19. I ordered 2 different time in the past month. Both my purchases were here within 3 days and exactly what I had ordered! Thank you!