ING Direct Australia Tracking Order Status

These bad reviews are rubbish, this bank is absolutely great, I have accounts with a few other "big" Australian banks (CWB, MQB, Rabobank) and ING stands out, customer service is great, the app is simple and easy to use, interest rates on savings are one of the best out there. Very satisfied with how my stolen card situation was handled, Customer Service knows what they are doing, I even received an email to remind me to change the card details for subscriptions and they are even summing up my subscriptions on my account, really good! Setting up my account and creating a PayID was easy, and I can tell from experience that that is not always the case with other banks.

WOW!! Receive emails to update my details, which I did. Right up to the end where it says to download a file. You click on that and it tells me it’s temporarily unavailable. BUT if I don’t update my details me account will be restricted. So far I have been on hold for an hour!! Utterly disgusting!!

I live in Spain but still have my Australian account. ING makes my life so easy. There is a 24 hour line. They've always been so helpful

ING have a superb interest rate on their savings maximiser, minimal fees and no foreign transaction fees. It's no wonder the bank is endorsed by The Barefoot Investor. Five stars all the way

Three times now I am transferring money to a company and they tell me the customer reference is missing. I have told them the ref and asked the bank to confirm the reference was sent but they can't or won't. It could also be the receiver, but the bank should be able to confirm what they sent.