Henry Rose Tracking Order Status

I ordered 3 sampler sets of Henry Rose which included codes for full sized bottles. I tried to redeem my bottles in a single order but ran into a problem. I’ve been contacting Henry Rose customer service email but absolutely NO reply. What gives Henry Rose? Michelle how can you let your customers down.

I ordered two items recently and received only 1 in the package sent to my home. I sent 10 emails and photos and no response, I went and made an account with "X" and Instagram in hopes of catching Michelle Pfeiffer's attention as this is her company and I have been an excellent customer of this fragrance company as I truly love it. I finally received a reply yesterday from a person named "Marcela" with Henry Rose by email stating they apologize and will be refunding the amount of the order and forwarding it for free with an additional gift. I will be thrilled if this is true because that is the right thing to do, If in fact they do this I will edit this experience with additional stars but they sure did put me through an awful lot of stress to get a reply from them. Also never trust a company with no PHONE NUMBER to contact. If you can not talk to a HUMAN BEING about a problem then you are surely going to experience this kind of stress, HENRY ROSE I HOPE YOU DO THE RIGHT THING FOR ME, Regards Laurie C.

Planning to report to the Better Business Bureau. Horrible customer service!! 1/22/25. I am happy to report that I have since heard from customer service and they remedied the problem immediately.

I received a sample set from someone for Christmas. I really loved Flora Carnivora, so ordered a full-sized bottle. I realized within an hour after placing my order that the shipping address was wrong, and immediately emailed them to correct the mistake. I got no response after the first email, nor the second. I messaged their Facebook page to see if maybe their social media person could give a response. So far there has been complete radio silence, and my order has been sent to the wrong address.

I placed an order end of November and a couple weeks later I still had not received any shipping confirmation. I emailed the company twice with no response. The package suddenly showed up a couple days before Christmas. I was surprised to receive it as I had not received any response or shipping confirmation from Henry Rose. When I opened the package I had received the wrong item. I emailed Henry rose again but do not expect a response as they had not responded to my previous emails.