Henry Rose – Cashback, Rebates & Rewards

This company shipped me a bottle of cologne. It was damaged in shipment. The box was damaged in shipment. I contacted the company and they never got back with me or tried to do anything to make this right I do not recommend Henry Rose.

So disappointed! Never received my item because it was sent to an old address and I could not get in contact with any support person from Henry Rose(I sent many emails to their “support” email address and never heard from them). Usually companies have a preview page before confirming an order but they do not - which is why I didn’t catch the incorrect address. Genuinely disappointed because I’ve heard great things about the product but wow. No customer support whatsoever.

I’ve been a long time customer of Henry Rose. I accidentally ordered a duplicate fragrance and tried contacting via hello @ henryrose and received no response. I did some digging in my profile and saw one return I did from a scent I tried but didn’t like so followed the return procedure indicting the order number on my box. No response, follow up emails sent with the email chain and usps shipping delivery confirmation saying they received the return perfume. No response. Now I’m out of the perfume and $120. Escalating with my bank (outside of the billing statement) and hoping they do something. Super dishonest and horrible customer service practices. To those looking for a delicious fragrance, I’ve switched to YSL Black Opium. Not marketed as clean but I’ll take it over a brand like this with dirty practices. Shame.

“Dark is the night “the most gorgeous perfume I ever bought Also have a body cream It’s just so silky and beautiful Would recommend 100%

UPDATE: I finally got a reply. They were very helpful. I had to look for another email which worked. all good now!!! I purchased from them multiple times with no need for help. WELL now i need help and am about to lose it. I ordered my usual perfume. Finally received the box (which does take very long) then I opened it and it's not what I ordered. So I thought maybe I made a mistake, checked my order an nope, it was them. Guess what. 5 days with no reply. So now what. What a waste of 132.tax shipping. Will never buy again.