Headshop Tracking Order Status

I bought a product from the self-declared "most trusted headshop on the internet." Unfortunately, that has not been my experience. The item I bought is clunky and hard to use.  It seems like more of a parlor trick than what I need. This is no fault of Headshop.com since the construction seems sturdy. I have NO complaints about the manufacturing. This review is ONLY for Headshop.com. Based on my experience with my product, I would return it and buy something different. I haven't yet because Headshop's return policy is not for us customers. It's so difficult and costly that it seems like getting their customers the products that work for them doesn't really matter.  That part is a huge disappointment. Also, your return policy blames the victim right at the beginning of the second paragraph "do your own research" but you don't provide videos or a credible source or anything on how these things work. I have to scour the internet and find videos and hope it gives me some idea how to use a product THEY sell and I don't know about. How could I find a product on the internet and just know that people are using it as intended? I know there are people smarter than me working this out, but I shouldn't get an expensive riddle because I THOUGHT a product would work for me. In today's sihpping culture, returns are expected. I will likely have find to a shop with a better return policy since I'm new to this and would be grateful for some grace and a customer-friendly return policy.

Great prices and customer service. Shipping not the best though in terms of speed. Got my product I think about 7-8 days from when I ordered. One of my devices had issues within 30 days and they offered to talk to the manufacturer. In another case, my device had an issue after 30 days. They don't provide support for this but they at least pointed me to the right place. That's good customer service compared to other vendors I've talked to. They also have a good selection of products. I'm pretty happy with their service and will shop here again.

Ordered a Puffco Proxy 12/25 @1:08 pm, received delivery 12/29 @2:11 pm. The price was the best anywhere on the web ($216.27 after discount out the door). Could not be happier !! I will definitely do business with Headshop again.

Good prices, and very fast shipping. Overall a great experience, will order from again

Communication wasn't great, but I ordered on Thursday, and received the product on Monday. Bottom line: I would order from them again.