HD Supply Tracking Order Status

This is a review for Metro Harley Davidson Cedar Rapids Iowa. I spoke with Jerry on a few mileage matter and she was very, very, very knowledgeable and very accommodating in our phone call. I am not a customer up there, but she took the time to explain some things to me. I really appreciate your help, she called me back twice which was very very good. I highly recommend this dealership.

Twice in the last two months I have ordered mini shampoo/conditioner/lotions for my hotel property. The case is supposed to contain 198 pieces and both times the box came with a tiny fraction of that amount. The first came with only 9 pieces, the second came with 27 pieces. Rather than just reship the orders, HD supply required me to pay a second time to issue a replacement. On top of that, I also had to return the nearly empty boxes to them in order to get a refund for the first order. Shipping the almost empty boxes is such a strange mistake to have made in the first place, especially twice in a row, but it's extra frustrating to have to pay twice and also go through the trouble of returning a nearly empty box to get the refund. Customer support agents are friendly and understanding.

I ordered an AC condenser, whip, coil and pan for my new central air. I price shopped and they were over $700 or more LESS than everyone else for a really nice unit. They had free shipping (they say usually next day) and that was even going to a residence with a lift gate needed. There were some bumps or I would have given 5 stars for sure. The order that first day after purchase said it was in transit and arriving the next day but when it didn't and I looked again it still had that date but said the order was processing. 4-5 days later it still showed the same thing, a delivery date in the past and not even in transit, so it was confusing. I called and the rep said it would arrive the next day but I work close by so I asked for a call ahead. She said they can't unless I ask with my order, also strange. I asked for the warehouse number and who would be delivering and she said she would find out and let me know but never did. Later that night I started reading some nasty reviews and panicked. I called again for the warehouse number and she said my order had been delivered and refused...WHAT!!? I live alone and have cameras, did not happen and according to you wasn't even supposed to happen. My install is Tuesday, what is going on, oh no. Well, shortly thereafter the DRIVER called me (Surprise!) and he was SUCH a nice man and he said he was 15 minutes out. He came and even pulled around back in the alley close to my storage shed. My HVAC inspected the equipment and said it was perfect. I'm not sure of the disconnect with their CS and warehouses but hang in there if you are having issues, the info is not always accurate and there is hope yet. I am super happy and feel like I got a really great deal, THANK YOU HD Supply!

5 stars for RAFAEL CALDERON driver . He is awesome!!!!

I ordered and paid for a vanity top online on 6/22 with delivery showing 6/23. There was a tracking number but it was internal for hd supply. I recieved no delivery on 6/23. I sent emails on 6/23 and on 6/24. On the afternoon of 6/24 my hd supply account showed another order for this item as pending. I recieved an email from hd supply on 6/24. I was told the driver said the item was damaged and returned it to the warehouse. They asked if I wanted a top with better packaging. I told them I would like an undamaged item shipped to me. They then said they couldn't ship another countertop without a payment being entered in their system, and needed to charge my bank account again. They said they had issued a refund. I told them I'd wait for the refund to show up on my account. On 6/27 I recieved an email showing a countertop had shipped. When I checked my hd account it showed the item was delivered, it, of course was not. On 6/27 I also recieved another email saying my refund went through and should be credited to my bank account, it to, of course was not. On 6/29 I recieved a call from an hd supply driver that said he had a delivery scheduled for me. He showed up a short time later and we talked about the confusion with this order. He suggested we open the box and check the countertop. It was broken. He took pictures and took the broken item with him. Almost immediately my HD supply account showed delivered. At 629 pm hd supply, yet again charged me for a non delivered, broken item. On the third try I received an intact countertop. It also appears that my account was credited, as far as I can tell. It was a confusing mess,but it looks like it's done.