HD Supply – Cashback, Rebates & Rewards

Ordered a furnace on 12/2 to be delivered 12/4, it never arrived. I called and was told it was an issue finding a shipper. I cancelled my order and purchased elsewhere because I needed to have heat. On 12/9 my account was charged! On 12/12 I called to inquire and was told it would be back in my account in 10 days. It has been a month and I still haven’t been reimbursed. Customer service should be able to handle this in a few minutes, but today I was told that it would be 48 hours before I know the status of my return? It feels like there is no communication between the warehouse and the order processing center. They have tied up over 1000.00 of mine and cannot tell me why or when it will be returned.

HD Supply is the worst supply company I've ever dealt with. Parts constantly come destroyed. Especially toilets and parts to assemble. 2 orders of flange to bowl bolts and both orders the bolt threads are destroyed. Must be they just repacked a return or something. Working on getting a new supply company.

This is a review for Metro Harley Davidson Cedar Rapids Iowa. I spoke with Jerry on a few mileage matter and she was very, very, very knowledgeable and very accommodating in our phone call. I am not a customer up there, but she took the time to explain some things to me. I really appreciate your help, she called me back twice which was very very good. I highly recommend this dealership.

I ordered an AC condenser, whip, coil and pan for my new central air. I price shopped and they were over $700 or more LESS than everyone else for a really nice unit. They had free shipping (they say usually next day) and that was even going to a residence with a lift gate needed. There were some bumps or I would have given 5 stars for sure. The order that first day after purchase said it was in transit and arriving the next day but when it didn't and I looked again it still had that date but said the order was processing. 4-5 days later it still showed the same thing, a delivery date in the past and not even in transit, so it was confusing. I called and the rep said it would arrive the next day but I work close by so I asked for a call ahead. She said they can't unless I ask with my order, also strange. I asked for the warehouse number and who would be delivering and she said she would find out and let me know but never did. Later that night I started reading some nasty reviews and panicked. I called again for the warehouse number and she said my order had been delivered and refused...WHAT!!? I live alone and have cameras, did not happen and according to you wasn't even supposed to happen. My install is Tuesday, what is going on, oh no. Well, shortly thereafter the DRIVER called me (Surprise!) and he was SUCH a nice man and he said he was 15 minutes out. He came and even pulled around back in the alley close to my storage shed. My HVAC inspected the equipment and said it was perfect. I'm not sure of the disconnect with their CS and warehouses but hang in there if you are having issues, the info is not always accurate and there is hope yet. I am super happy and feel like I got a really great deal, THANK YOU HD Supply!

5 stars for RAFAEL CALDERON driver . He is awesome!!!!