Hamleys Tracking Order Status

Was surprised to read so many negative reviews. My visit to Hamleys with my grandchildren was an absolute delight. From the moment we stepped foot in the store, we were greeted with excitement. The wide selection of toys and games, catered to all my grandchildren. A hard thing to happen. The staff at Hamleys were friendly and did their best to interact with the children. Have been delaying going to Hamleys for a few years, but it surpassed all my expectations.

loved the variety, a bit pricey but worth the experience

Purchased a teddy bear in store at Hamleys, upon returning home found it had a small hole in the stitching. Contacted Customer Service by phone who offered a full refund with freepost returns or a partial refund if retained. All was sorted within a couple of hours. Really pleased with the experience.

Store was a little busy when we visted london, some of the staff we interacted with were cheerful and wasnt pushy with us, how ever we did find it very expensive and didnt buy any toys on our visit my daughter bought a pack of sweets for £2 and the till op who was interacting with another staff member did eventually interactel with my daughter. think people just buy to say they have bought from hamleys. This is the reason i have given it a 3 star. Nothing amazing or above and beyond sorry.

We prefer going into the store and not buying anything at this point. I don’t know if its just our experience, but we spend a lot of money just to get poor-built toys, which break really quickly. You’d kind of expect to get a high quality toy when spending more money that should be spent on a toy, but i guess not. Hamleys has been around for so long, and i remember it being better quality before but now it just disappoints us, time and time again