GORUCK Tracking Order Status

I paid for an expensive ruck pack. I’ve only ever set it down gently and there is a hole in the pack. The customer service rep assumed I did it rather than inquire. Then used language like well do you a favor and fix it or replace it or it may end up costing you. Ambiguity and treating the customer like they are manipulating the situation. The pack is great and I love rucking, but the whole lifetime warranty seems to be based on the mood of the agent you are working with. I'll follow up with how they respond. As of right now, I'll encourage folks to look elsewhere for the rucking needs.

Very high-quality products. More importantly, their customer service team was extraordinarily helpful with my request which was a somewhat unusual one.

I ordered the 21L Dyneema M23, luckily I caught the $99 sale before it corrected to $175 (that’s still a good deal the bag regularly retails for $335). Ordered it 27 November and received it 04 December. Purchase, shipping, and delivery were flawless. I wasn’t planning on getting that bag at this time but I couldn’t pass up that crazy sale price. For 21L the bag is big, pleasantly so. The 26L must be massive. I wasn’t always a fan of top loading/roll top backpacks until the last couple years. With the M23 I love the external access pockets, (including the external access to the main compartment so you don’t have to go through the top. There’s plenty of external pockets to make this pack great for EDC. The bag fits me comfortably, it comes with a sternum strap but I haven’t used it. I personally find it unnecessary on a 21L pack. So far I’m loving the M23. I’m eventually going to use it mostly for one bag travel and EDC here and there. It’s my 7th Goruck bag. Love the brand and products.

Rucking is an amazing exercise and I'm really glad I discovered it. I learned a lot of basic info from the GORUCK site for which I'm grateful. However, their products, while they look well made, are ridiculously overpriced. I luckily live in the EU, found a great company, Force Fitness, and got a 45lb setup for HALF the price.

I've had good experiences with this company in the past, but the newest pair of boots I ordered, the "MACV2," has been disappointing. The ventilation is significantly reduced compared to previous models, and the sizing feels inconsistent, particularly in the toe box. Additionally, the right boot arrived with a noticeable discoloration on the top. It seems like quality control is deteriorating.