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I have purchased many Genius Pack pieces of luggage over the years for myself and family members. After a couple of years, ALL of the handles of my 3 piece group broke off. I reached out to Genius Pack and they said that they couldn't be repaired. At this point, I had purchased numerous pieces for my children and grandchildren as well. I really like the organization. I ended up buying a new 3 piece set in 2024 to replace my other set. I used the large suitcase for the second time in February and on the trip towards my destination, the wheel and corner cracked and broke apart. I was able to duct tape it to get it home and was hoping that this would be covered under warranty. There were 4 other people in my group, their luggage arrived fine, no damage. I did not over pack, I did not drop my luggage. Nothing out of the ordinary travel. I was told by Genius Pack that they wouldn't warranty this even though they state to have a warranty. A suitcase should last more that 1 trip. I am very disappointed in the poor customer service and quality. 2 strikes as far as I am concerned. I was really hoping for a better result considering how many items and accessories I had purchased. By the way, this is the first review I have EVER posted for anything. Very frustrating.

Nice luggage BUT horrible customer service. My latest order was lost or destroyed by UPS and getting any resolution from Genius Pack has been impossible. I can’t get them to return phone calls or answer emails asking for assistance. This has been going on for over a month.

I have been using them for 4 years and they are so practical, smart and handy. They deliver to Lebanon, thank you

Smart carry on, I have been using it for years since it’s feature in Cedar Wings magazine, smart pockets, umbrella pocket and an intelligent dirty clothes private pocket. I love it

Bought the High Altitude Flight Bag & backpack with integrated suiter for my sons for a good price a few months ago. They seem fine and are lightweight and cleverly designed. Be aware that they don’t have a listed phone number, so contacting them if you have an issue may be difficult - they weren’t quickly responsive to my email, and other reviewers say they’ve gotten no response. Also I don’t recommend buying the accessories like battery backups from them…they’re no different from and priced much higher than similar products elsewhere.