geniuspack.com – Cashback, Rebates & Rewards

I have purchased many Genius Pack pieces of luggage over the years for myself and family members. After a couple of years, ALL of the handles of my 3 piece group broke off. I reached out to Genius Pack and they said that they couldn't be repaired. At this point, I had purchased numerous pieces for my children and grandchildren as well. I really like the organization. I ended up buying a new 3 piece set in 2024 to replace my other set. I used the large suitcase for the second time in February and on the trip towards my destination, the wheel and corner cracked and broke apart. I was able to duct tape it to get it home and was hoping that this would be covered under warranty. There were 4 other people in my group, their luggage arrived fine, no damage. I did not over pack, I did not drop my luggage. Nothing out of the ordinary travel. I was told by Genius Pack that they wouldn't warranty this even though they state to have a warranty. A suitcase should last more that 1 trip. I am very disappointed in the poor customer service and quality. 2 strikes as far as I am concerned. I was really hoping for a better result considering how many items and accessories I had purchased. By the way, this is the first review I have EVER posted for anything. Very frustrating.

Horrible customer service and no free returns. I will not recommend this company to anyone. They rip off customers.

Stay away from this company. My experience was a nightmare. They sent me the wrong carry on Twice!!! Sent me a refund notification and they didn't process the refund.

I have been using them for 4 years and they are so practical, smart and handy. They deliver to Lebanon, thank you

Smart carry on, I have been using it for years since it’s feature in Cedar Wings magazine, smart pockets, umbrella pocket and an intelligent dirty clothes private pocket. I love it