Gecko Mobile Shop Tracking Order Status

I decided to sell an iPhone 8 which I categorised as "poor". I was offered £46. On receipt of the phone, I was informed of various issues and it was re-categorised, "falling under the Faulty condition category - New faulty price given". The "faulty" price offered was £4.60. Yet their website shows £30.60 for a "faulty" iPhone 8. No idea how they reached £4.60. No transparency at all in their pricing for sellers. Extremely disappointing.

Thieves ! Royal Mail has confirmed delivery at their warehouse but they say they can’t find my device even though there is PROOF it was delivered . Refuses to accept and liability , they’ve basically stole a £400 phone and denied all knowledge . Pure scammers . AVOID I’ve contacted Trading Standards & rand watchdog on the BBC

AVOID!!!! Don't answer the phone, emails are copied and pasted, can't tell me why they don't have my phone after a month of waiting for the money or the phone to be sent back! What sort of business is this? A local prison would have better customer service than this place. Either they have your phone and running a con business and taking people's money or they just don't know how to run a business. I did this for an easy quick, hassle-free way to sell my phone. HOW WRONG WAS I

I wish I’d read these reviews before sending my phone into Gecko. No response so chased them, they suggested phone could be limbo as maybe I’d not attached the right paperwork, sent them the proof of arrival data and several additional emails, still no reply. I agree with the other reviewers - awful experience so far, has anyone had a good experience with this company?

Most phone recyclers advertise their criteria for what qualifies as “good” condition. Part of said condition is battery health which is classed as good if over 80%. Sent them an iPhone 7plus which at a battery health of 82% for a 4 year old phone with no cracks or dents is really good. Apparently this didn’t qualify as “good” so they revised my quote down by over 50% of the original offer. Offered £80 at first which was reduced to £30. Have declined their offer and am waiting on the return of the phone in the same condition it was sent to them in. Jury is out on whether they pull this off. My advice would be to find a recycling company that clearly state ALL of their criteria, take photos of the phone as it was when you sent it etc. Something unsettlingly fishy about these guys.