Gecko Mobile Shop – Cashback, Rebates & Rewards

I decided to sell an iPhone 8 which I categorised as "poor". I was offered £46. On receipt of the phone, I was informed of various issues and it was re-categorised, "falling under the Faulty condition category - New faulty price given". The "faulty" price offered was £4.60. Yet their website shows £30.60 for a "faulty" iPhone 8. No idea how they reached £4.60. No transparency at all in their pricing for sellers. Extremely disappointing.

Thieves ! Royal Mail has confirmed delivery at their warehouse but they say they can’t find my device even though there is PROOF it was delivered . Refuses to accept and liability , they’ve basically stole a £400 phone and denied all knowledge . Pure scammers . AVOID I’ve contacted Trading Standards & rand watchdog on the BBC

AVOID!!!! Don't answer the phone, emails are copied and pasted, can't tell me why they don't have my phone after a month of waiting for the money or the phone to be sent back! What sort of business is this? A local prison would have better customer service than this place. Either they have your phone and running a con business and taking people's money or they just don't know how to run a business. I did this for an easy quick, hassle-free way to sell my phone. HOW WRONG WAS I

I wish I’d read these reviews before sending my phone into Gecko. No response so chased them, they suggested phone could be limbo as maybe I’d not attached the right paperwork, sent them the proof of arrival data and several additional emails, still no reply. I agree with the other reviewers - awful experience so far, has anyone had a good experience with this company?

If I could rate this company zero I would. Do not use them. I sent my phone to them on the 20 August, I chased them after one month and they responded with some instructions which I followed and confirmed. I have chased several times since then and they do not respond to emails. Gecko, you have my mobile phone which you valued at over £90, either return it to me or pay me!