FREY Tracking Order Status

Amanda was SO quick to assist me. While I loved the smell of our products, my babies are allergic and it caused them to get hives all over. She quickly cancelled my order and issued a refund for me. Quick, efficient, and kind! Such a great customer service experience. :)

The samples smell great, so I opted to get the laundry bundle. The day after, I ordered the body bundle. I got the shipping info for the body bundle but not the laundry bundle. I have sent 4 emails to their team and no response back. Today I got the body bundle in the mail ( STILL not the laundry bundle that I ordered first). The body wash and shampoo smells pretty weird, it’s not like the laundry sample. The conditioner and the deodorant are great though! I’m hoping I’ll hear back from the team soon so I can try the fabric soften and all that.

Great communication & the best customer service ever. Truly a great company that is faithful and amazing. Products worth the penny!! Best investment ever, will be using FREY from now on.

Frey has great products. I started with laundry detergent and now use many of the personal care products. Occasionally they get an order wrong but no worries! They have SUPER customer service. I had gotten a fabric softener instead of laundry detergent in my order. They fixed it right away and I didn’t have to send the softener back. Plus for every order, they plant a tree. Their products are wonderful and natural.

Frey's customer service is what every company should strive to achieve. They have always gone above and beyond to ensure I have an exceptional experience and that my needs as a customer are met. There have been a few mishaps with shipping problems or product defects - however, anytime a problem or issue occurs, Frey has been there to make it right usually the day I inquire about my issue.