FRETTE Tracking Order Status

Inept and dishonest returns. After receipt of multiple e mails from Frette, my merchandise was returned to Frette using a Frette supplied label via ups. Next, another Frette package was delivered and Frette in writing stated I may keep free of charge. In an abundance of caution I said no and used another Frette supplied return label. Frette charged me for the last of the shipped items. I declared a dispute with my cc company. Watch out for Frette employee Margie as she is both inept and snotty.

Expensive package was stolen after UPS did not follow delivery instructions. Sought replacement. Company gave run around after run around - customer service rep Margie refused to elevate my call, gate keeping company contact info for manager. Customer service simply not commensurate with expense and quality of products.

I order 4 pillow cases. Three were delivered from 3 separate locations in the U.S. I called to obtain correction and the online customer service loudly speaks over all explanation and states “thats the way we at Frette do it” and ship from multiple locations and refused to answer my questions on correction. Frette seemed to believe that I should know which of the three shipments contained two pillow cases. Absurd business operation and confused.

J’ai commandé à plusieurs reprises sur le site et je n’ai jamais eu de soucis de livraisons. Les livreurs DHL livrent toujours aux horaires indiqués et les colis ne sont pas endommagés. La qualité des produits est vraiment bonne ! Je n’ai pas le temps d’aller en boutique donc je préfère commander en ligne et le processus de livraison est assez rapide. Le colis venant d’Italie, vers la France, cela prend environ 2 semaines.

Terrible post sale support service. UK buyers beware if you are using a coupon code. There seems to be issues with their website. All coupon codes are put through as order discount which they put on the invoice and added to 'VAT discount' and declare the full discount to custom to pay as VAT when the goods arrive in the UK. So you end up paying with the full price and no discount. Tried to call post sale support and they argued the discount code couldn't be used with the product I selected. Sent them screenshots that were taken on their current website of how their coupon code was actually applicable to the product, and the discount was added in addition to the VAT to be paid. To which they replied "really sorry about this, we can see this issue in your screenshot and our IT department is looking into it. But the code coupons couldn't be applied to be product you bought two months ago" so I ended up paying a few hundred pounds to custom that I thought was a discount!