FRETTE – Cashback, Rebates & Rewards

Inept and dishonest returns. After receipt of multiple e mails from Frette, my merchandise was returned to Frette using a Frette supplied label via ups. Next, another Frette package was delivered and Frette in writing stated I may keep free of charge. In an abundance of caution I said no and used another Frette supplied return label. Frette charged me for the last of the shipped items. I declared a dispute with my cc company. Watch out for Frette employee Margie as she is both inept and snotty.

Expensive package was stolen after UPS did not follow delivery instructions. Sought replacement. Company gave run around after run around - customer service rep Margie refused to elevate my call, gate keeping company contact info for manager. Customer service simply not commensurate with expense and quality of products.

I order 4 pillow cases. Three were delivered from 3 separate locations in the U.S. I called to obtain correction and the online customer service loudly speaks over all explanation and states “thats the way we at Frette do it” and ship from multiple locations and refused to answer my questions on correction. Frette seemed to believe that I should know which of the three shipments contained two pillow cases. Absurd business operation and confused.

Very disappointed in the quality of these sheets, and disappointed in myself for not seeing the "no-return" policy on the online order. I feel overall like this was a bait-and-switch, as I have purchased fine linens before and these do not live up to the advertised quality and standards. These are ORDINARY sheets. Nothing special. I could have found better at almost ANY department store. I do not recommend. Furthermore, I believe that any company that does not stand behind their product and at the minimum not accept a return with credit is not a reputable company.

J’ai commandé à plusieurs reprises sur le site et je n’ai jamais eu de soucis de livraisons. Les livreurs DHL livrent toujours aux horaires indiqués et les colis ne sont pas endommagés. La qualité des produits est vraiment bonne ! Je n’ai pas le temps d’aller en boutique donc je préfère commander en ligne et le processus de livraison est assez rapide. Le colis venant d’Italie, vers la France, cela prend environ 2 semaines.