Frank Green UK Tracking Order Status

I had left a 2 star review when I first received it because the bottle was scuffed upon arrival and although customer service was responsive, their process was cumbersome. They required that I sign up for an account before I could get to a page I was instructed to go to. I did not want to sign up. Luckily customer service over email was responsive, and I was offered a small discount for the faulty aesthetics. After 3 months of use, I am VERY HAPPY with the quality of the bottle. From previous reviews I notice that they seem to be quick to respond to feedbacks. For example, spouts are now sprung with a release, instead of having to be lifted up with your naked, and may often be dirty, fingers. While only a short time ago this was an issue, it is no longer an issue now. The quality of the build is exceptional. STANLEY CUP WHO. FRANK GREEN IS SO MUCH BETTER. Note that I am not trying to maintain a steady temperature of liquid in my bottle. Just room temperature spring water.

Emailed regarding a replacement lid as mine was damaged. They replied within a few hours and gave me a code to order a new lid and shipping free of charge! Super easy to apply the code, they even sent me a link for the lid I needed to make it that much easier. So far this is definitely my favourite reusable bottle and it keeps my water cold all day (I’ve never tried it with hot liquids) Personally I recommend these drink bottles, I haven’t tried any other models but the standard 19oz is a winner in my books 🥰

I purchased the French Press and now a little over a year later the plunger is coming apart and the rubber seal is tearing and they do not sell replacement parts for it. So there isn’t anything I can do but purchase a new one. Which goes against what they claim to stand for which is reusing. Very disappointing.

I’ve been using Frank Green for years and loved them up until recently. One of the things I’ve loved about them is their mix and matching styles , the ease of switching and their commitment to making things right. I’ve not been buying much until this recent month where I bought their mystery box and obtained a bottle that was said to be straw lid friendly. So I used my old straw lid, and it scratched the bottom base of the container. Apparently according to Frank Green it’s a different straw that looks exactly alike to another one. And that’s where I’ve realised the array of parts etc that is required and this mix matching styles no longer works I’ve asked for help to see if a recompense is reasonable but this declined. I wasn’t too upset by that, though that would have been nice, but rather disappointed about how they've moved as a company to different trends and styles that no longer fit their older items well. They’ve now become the problem they wish to solve that is an environment waste when kids and straws need to be purchased for specific bottles when in the past each base and lid would work. It disappointed me to see the company turn this way. I intend to use the product for as long as I can and the scratch on the base now just reminds me how this company has moved so far from what it used to be and what I supported.

High build quality product. Clean, sleek design aesthetic. Water bottle is a good design. Tea / Coffee cup holds heat well, however the sipping hole could be re-designed with occasional drips left on the lid after sipping. Not the easiest to re-assemble parts after cleaning, however, the ability to do this for cleaning is a useful feature. The cleaning brush for the brass straw should be included with the bottle, particularly for the premium price. They are expensive, and there is better value out there for drinking water and 'keep cups', however, its would be hard to find a better quality and sleeker designed product than Frank Green.