Frank Green UK – Cashback, Rebates & Rewards

I had left a 2 star review when I first received it because the bottle was scuffed upon arrival and although customer service was responsive, their process was cumbersome. They required that I sign up for an account before I could get to a page I was instructed to go to. I did not want to sign up. Luckily customer service over email was responsive, and I was offered a small discount for the faulty aesthetics. After 3 months of use, I am VERY HAPPY with the quality of the bottle. From previous reviews I notice that they seem to be quick to respond to feedbacks. For example, spouts are now sprung with a release, instead of having to be lifted up with your naked, and may often be dirty, fingers. While only a short time ago this was an issue, it is no longer an issue now. The quality of the build is exceptional. STANLEY CUP WHO. FRANK GREEN IS SO MUCH BETTER. Note that I am not trying to maintain a steady temperature of liquid in my bottle. Just room temperature spring water.

Emailed regarding a replacement lid as mine was damaged. They replied within a few hours and gave me a code to order a new lid and shipping free of charge! Super easy to apply the code, they even sent me a link for the lid I needed to make it that much easier. So far this is definitely my favourite reusable bottle and it keeps my water cold all day (I’ve never tried it with hot liquids) Personally I recommend these drink bottles, I haven’t tried any other models but the standard 19oz is a winner in my books 🥰

High build quality product. Clean, sleek design aesthetic. Water bottle is a good design. Tea / Coffee cup holds heat well, however the sipping hole could be re-designed with occasional drips left on the lid after sipping. Not the easiest to re-assemble parts after cleaning, however, the ability to do this for cleaning is a useful feature. The cleaning brush for the brass straw should be included with the bottle, particularly for the premium price. They are expensive, and there is better value out there for drinking water and 'keep cups', however, its would be hard to find a better quality and sleeker designed product than Frank Green.

I received fast shipping to the USA as well as excellent customer service. Frank Green advises that their turn around time for customer service is up to five business days which is reasonable, but they were able to get back to me within one business day. An incorrect version of one of the items I ordered was sent so I emailed them with a photo of the order right out of the box. Their response was to immediately ship out a replacement item, no fuss! I am also very pleased with the quality of the items I have received.

I am grateful to have invested in two pieces from Frank Green. I really felt for them as over Christmas they had delivery issues and they truly went above and beyond to rectify the situation. One of the items I ordered didn’t have its monogram and they immediately sorted the situation out without me having to return the other item. I appreciate the high level of customer service and true authenticity. I would definitely order from them again because their products are high quality and align with my values and their company is true to their word. Thank you to Lachlan who helped me out as well!