francesca's Tracking Order Status

Don’t shop here. Customer service will not answer email, contact us on their website or answer phone. Will not give refund for product not received. DONT SHOP HERE

It has turned into a scam!!! I made sure to read the return policy before ordering because I won’t order online if I can’t return for obvious reasons. Only after paying for my items I find out they’re non refundable.. I ordered my items 10 days ago and still have not received them. I ordered a dress for an occasion but it won’t be here in time.. after waiting for an hour for customer service they just tell me over and over my package is on the way. Unfortunately my only option is to dispute the transaction.

Absolute joke! Just like everyone else waited 9 weeks not received anything took money and I can't even claim in back as it was on debit card

Didn’t receive an order after paying for expedited shipping. No response from customer service after 3 attempts.

Would advise against any online purchases. I placed two seperate orders and there was a missing item in each one. I tried to contact support through their website twice, didn’t hear anything for 3-5 days. Tried to email customers service, didn’t hear anything for a week. The only time I got a response is when I went to twitter and tweeted them asking when I’d be receiving assistance. If you look through their tweets I was not the only one to have these issues. Once finally getting in touch with someone they sent me a refund for one item and I apparently had already gotten a refund for the other. I did get the refund(checked records), but I never got notified of them being out of stock or being refunded. That item was the primary reason for my purchase and I likely would not have placed an order if I knew I wasn’t going to actually get it. They did not offer anyway for me to get it later either. I was hoping they may do so, but they decided not too. Overall the brand quality is fine, but I would advise against any online sales as you will not get the assistance you need. Well, unless you wait weeks for it. You also are likely to just not get items with no notification that you aren’t receiving them.