Swoop Tracking Order Status

The company can improve by ensuring that want you are paying for is what you are getting. I paid for checked bags - got to the airport and had to pay again since they said I paid for extra carry-on which I did not have. Your web site it sneaky and shows info then it disappears No confirmation other than flights. If I had received a confirmation that I paid for extra carry-on I could have caught it immediately. So I complain and the answer is that was a long time ago - too bad -and so sad. So you nailed me for a couple of hundred US and that is one angle I have never encountered before - and I fly a fair amount. Like everything -buyer beware.

Swoop got us to our location while other airlines cancelled flights. Flight home was great. Pretty much arrived on time and plane was a new one. Only complaint was they moved our flight a day later but we were given the option to get a refund.

What is correct email to communicate with Swoop, supposedly travellersupport AT Flyswoop.com

Good day!, I have a complaint to report: The reason for writing is to expose my discomfort from a very bad experience I had in the service in this airline. I have traveled for work reasons on June 9, 2022 from Toronto to Halifax. and when I got to the area where the staff checks the luggage a young guy told me that the luggage of my suitcase that I had paid for was fine. But in the carry-on bag that I had with me I had a 15.6-inch laptop, he made me pay $67.80 for it, that’s more than the cost of my baggage of several kilos of weight. you should have more control of your staff. That’s why I’m leaving my review here and I believe that those people like me will never again travel on your airline including that I already asked my family and friends because these experiences are discussed at family gatherings and social. It is very uncomfortable and annoying that your review staff does this with consumers because you owe it to the consumer and with these actions many people move away and avoid traveling on your airline again. Then I traveled 3 more times between Halifax and Toronto on other airlines and none of them even checked my hand luggage, much less charged me a cost for said bag. if it passes the formal airport review it’s fine, but we are NOT charged extra by travel agencies. Guide your staff better or renew them constantly because it seems that they are NOT happy doing their job. R.B.

I was worried about flying Swoop because of some of the reviews I had seen but I chose them because of the return flight time being the one that suited me most and I wasn't too concerned if it ended up being a bit delayed. Overall there were no issues, slight delays on departures but nothing serious. Staff were friendly, the cost wasn't that cheap because I had to add on both checked luggage and a larger carry on case but all in all, the service was good, reliable and I would use them again! There was no in flight entertainment either on screens or on your own device but I had been notified of this either at the time of booking or in an email and advised to download something to watch which I did! I'm not tall but the legroom didn't seem that different to other basic economy bookings that I have made in the past and while there was no in flight meal (travel time was about 4.5 hours), you did have the option to buy food/drinks and I saw plenty of people had brought snacks on board with them. If you have paid to bring carry on, you end up boarding first after those with kids and people who need assistance etc. All in all, it was no different to any other economy flight I've taken in th last 5-10 years.