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Swoop got us to our location while other airlines cancelled flights. Flight home was great. Pretty much arrived on time and plane was a new one. Only complaint was they moved our flight a day later but we were given the option to get a refund.

I was worried about flying Swoop because of some of the reviews I had seen but I chose them because of the return flight time being the one that suited me most and I wasn't too concerned if it ended up being a bit delayed. Overall there were no issues, slight delays on departures but nothing serious. Staff were friendly, the cost wasn't that cheap because I had to add on both checked luggage and a larger carry on case but all in all, the service was good, reliable and I would use them again! There was no in flight entertainment either on screens or on your own device but I had been notified of this either at the time of booking or in an email and advised to download something to watch which I did! I'm not tall but the legroom didn't seem that different to other basic economy bookings that I have made in the past and while there was no in flight meal (travel time was about 4.5 hours), you did have the option to buy food/drinks and I saw plenty of people had brought snacks on board with them. If you have paid to bring carry on, you end up boarding first after those with kids and people who need assistance etc. All in all, it was no different to any other economy flight I've taken in th last 5-10 years.

I had a great experience with Swoop. Air Canada cancelled my flights, so last minute I booked with Swoop. Direct flight from Edmonton to Moncton is fantastic. Not having to waste time in Toronto or Montreal is very appealing. I also lost my ID, they found and are keeping it safe until I return to the airport.

So after almost 4 hours on hold very pleasant gal answers the phone and helped me figure out a workable solution to the cancelled flight, therefore my original review which was 1 star has changed to 4 as she helped enough that I would use them again. I just wish it was so much easier to get a hold of someone as not everything can be rectified by a bot online! I did try contacting via all of their recommended methods before waiting for hours online to speak to a real person but if you're lucky enough to get through hopefully you get someone as helpful as I did!

Ive flown Swoop from Hamilton to Tampa and back many times. I have never had an issue. Flights were on time, staff were lovely and everything went perfectly. Maybe their baggage charges are a bit high but that is offset by the low cost fare and the conVenience of a small airport.