flooringinc.com Tracking Order Status

Here is an honest review of this company and its business practices as far as I understand them from my own experience (This is my personal opinion). Before I spent a lot of money, I researched the company to find out what to expect and it was pretty much spot on with the unhappy comments people had on ordering and delivery expectations. I recorded the whole transaction on both orders and took photos for my protection because I knew what others had been through. The ordering process: Simple, quick, easy to pay and they run offers and specials to entice you to buy. In my opinion it is not worth purchasing the fast option as the orders seem to come within the time period the delivery trucks can get to you, so I did not opt for the quick-ship option and did not pay extra needlessly. I recommend you don't either. There are accounts of others being unhappy as well from what I researched with ordering quick-ship so I am glad I didn't bother with it. Deliveries: Delivery is done by a 3rd party that could care less about your satisfaction (only that you sign the POD ticket as delivered without damage on their watch). Delivery for both orders (2 weeks apart) took about 2 weeks each to arrive. The first was an order for 3 rolls of 24 foot by 4-foot rolls. The second was 5 rolls of the same. This was ordered to be installed into a garage gym. The Issues: Both orders came damaged (I was not surprised based on all the reviews I read). The delivery driver will tell you they did not damage the shipment and it’s the shipper's fault (floorininc). They will do a song and dance to not get you to write on the receipt that it is damaged because they don't want to get in trouble. If the damage is inside the cellophane wrapper -which it was for my second order, the shipper (flooringinc) is definitely at fault for the item- but in my case they try to say that “you didn't sign the form saying it was damaged.” Which I DID, but they will say you did not. I even supplied about 10 images with the damages to show them I needed a refund on 3 of the 8 rolls I received. Remember, you cannot notate damaged product until you fully open them ALL up to inspect them so they count on not being responsible once the delivery truck driver has your signature without any markings of damage. How do they expect you to notate damage on rolls after the delivery guy leaves and the damage is clearly inside the cellophane not done by the delivery service? This is where you will be left with unhappiness and left holding the problem yourself. Then, when you open up the rolls you may be further unhappy as I was. 3 rolls had paint speckles on them, one was warped, another had printing variances and marks on them that do not come off (this was not supposed to be the case if you got the regular roll) as well as tears. I provided all photos to them and after a lot of teeth pulling, they provided a laughable 25$ for a tear on roll 1, 139$ or 20% off the 3 rolls that were damaged. My request was refund of 3 rolls, which was very reasonable due to the damage throughout the whole rolls. They did not want to grant this. **CONS: Delivery times. Delivery may not match expectations. Most likely there will be some sort of damage to the rolls by the time they get to you. Damages won’t be covered as you feel you need reimbursement for them. They do nickel and dime you. Shipping is ALSO expensive, few hundred dollars. Weight is large, about 215 lbs apx per 24 x 4foot roll. You will need help unloading these and inspecting them. Customer service is only via CHAT. The member names Tasia was the most responsive in my experience. Forget the phone support, you’ll be on the line for hours if you even get someone to talk to you – Big Red Flag. THEY DO NOT CALL YOU or get back to you in time. I waited for a week for a reply and I had to reach out to THEM. Sadly, you will have to file with the Federal Trade Commission to get them to take you seriously and have your consumer rights protected. **PROS: Easy ordering. Decent pricing. OVERALL: Unfortunate because this company could really soar if they just were a little better with their delivery structure. I REALLY wanted to have a good experience with them since I am a YouTuber and could give them a lot of biz. I would not buy from this company again and I would not recommend. If you do venture into their waters and get any damaged goods: Do not let the delivery driver leave until you inspect all the product while you video the delivery and take photos of the products. If any damage, write DAMAGED in large bold letters over the POD. Retain your copy, retain email conversations, time stamps, videos, photos and PODs for your records- you’ll need them all for filing a claim. Good luck. _______ *** UPDATE 10/14/23: Tasia and Lydia Settles were KEY in helping resolve the credit refund, although the damage was done, these 2 improved the rating from a 1 to a 3.

Dori Rose went above & beyond in resolving my problem relating to order #4787792. Her polite & effective resolution was truly exceptional customer service. Based on my interaction with her I would not hesitate to order from you again or refer friends/ colleagues. You are fortunate to have someone like her on your staff. Her customer retention skills are priceless.

The flooring is great but the square footage measurements are a lie. The tiles measurements state 20.5" x 20.5" which includes the tabs, therefore they are really only 19.9" x 19.9" but they sell them and base their pricing on a 2.92 sq ft tile. Although the tile technically is 20.5" square it will only cover 2.75 sq ft so the sq ft pricing they have listed is false. If you go by that measurement you will not have enough tile.

Your representative went beyond his duties, at least I believe. Very courteous and helpful explaining pricing, but above all with getting the design pattern for my even though I should have done it on the Webb site. Afterwards he followed up with a phone call to ensure I understood and to provide additional help if needed. Great job! So far, its been the best customer service I have experienced this year. Thank you

The order arrived on time. But, I must say it took longer than expected to receive my order. Over a month when my order was placed. Once delivery was started, the arrival time was as shown. Overall, I was quite satisfied.