flooringinc.com – Cashback, Rebates & Rewards

Dori Rose went above & beyond in resolving my problem relating to order #4787792. Her polite & effective resolution was truly exceptional customer service. Based on my interaction with her I would not hesitate to order from you again or refer friends/ colleagues. You are fortunate to have someone like her on your staff. Her customer retention skills are priceless.

Your representative went beyond his duties, at least I believe. Very courteous and helpful explaining pricing, but above all with getting the design pattern for my even though I should have done it on the Webb site. Afterwards he followed up with a phone call to ensure I understood and to provide additional help if needed. Great job! So far, its been the best customer service I have experienced this year. Thank you

The order arrived on time. But, I must say it took longer than expected to receive my order. Over a month when my order was placed. Once delivery was started, the arrival time was as shown. Overall, I was quite satisfied.

The experience was far from great. The person who helped me did a great job but I'm very unhappy because I was told the previous time I called over a week ago the items would be shipped last week. This order was placed 3 weeks ago and I'm still waiting with no update from the shipper. As a customer I feel it is important to know how long it will take to receive a product and if it is backed order so I can plan accordingly. I will check in 24 hours to see if this item is truly being shipped. If not, I will cancel the order!

It took over a week to resolve the mistake that was made to my order. I called, emailed and even used the chat feature but still did not receive any significant response. I finally received a call from Marquel Hamilton and he quickly resolved the issue. I gave Marquel the 5 star review for his quick response however, my overall experience was disappointing.