Orbit Tracking Order Status

Faulty product. Did not alert either one of us when left behind. I can see their new home with whoever found my $300 pair of glasses. So what?

The product did not work when I received it. Numerous emails back and forth with the help desk. Including numerous responses that the ticket was about to be closed if I did not respond in 24 hours, always when I was awaiting a response from them. I'm assuming the ticket is now closed without my being notified. Asked me to send me a video of my trying to get the device to work, which is a first for me. Said they would send another device last month. Nothing yet. It's March and this all started in November. I'm more concerned that I wasted so much time emailing back and forth than that I lost that money. I was willing to return the device for a replacement.

The first orbit I received was faulty. The battery kept saying low even when I replaced it with two different types. It constantly beeps to remind me of this. The replacement one has the exact same problem from DAY ONE. The app crashed so many times, I was better off looking for my things manually. Don’t waste your time or money on this device. It is the most inconvenient, expensive glorified key chain you could buy.

Very poor product. Hard to operate in every way, Hard to press the buttons. Fails constantly and you can stand right next to the iphone yuo're looking for and it still doesn't work. Then it goes off line and you can't get it to do anything.

Update (April 4) : After several calls and emails, I reached someone at Orbit based in the States who emailed a person who could solve the problem. They even cc-ed me on the correspondence. Because the item appeared to have gotten lost by DHL (a shipping service), the item was resent through Fed Ex and I received the item within 2 days of that call. (March 23) The Orbit was ordered through “ViewMyDeal” when it was featured on The View. To be fair, I’m not sure if all the problems would have occurred had I ordered directly from Orbit or Amazon. PS- I sent two updates through Trustpilot saying I had received the item and the problem had been resolved. So I’m not sure why Orbit never recieved a reply. I do appreciate that they read the review and reached out to solve the problem . Original ( March 21) Terrible customer service! I ordered an Orbit on March 12. The company charges shipping. The item was to be shipped March 15. A label was created but then NOTHING! Supposedly it was to arrive March 20. Of course it didn’t. Three different emails were sent asking about the item . NO RESPONSE! I tried calling. I’ve left a message. This is terrible service!