Orbit – Cashback, Rebates & Rewards

Faulty product. Did not alert either one of us when left behind. I can see their new home with whoever found my $300 pair of glasses. So what?

The product did not work when I received it. Numerous emails back and forth with the help desk. Including numerous responses that the ticket was about to be closed if I did not respond in 24 hours, always when I was awaiting a response from them. I'm assuming the ticket is now closed without my being notified. Asked me to send me a video of my trying to get the device to work, which is a first for me. Said they would send another device last month. Nothing yet. It's March and this all started in November. I'm more concerned that I wasted so much time emailing back and forth than that I lost that money. I was willing to return the device for a replacement.

I Bought glasses tracker as Christmas present, it never worked. Customer service is refusing to send the return label Stay away from this company

Absolutely nothing worked (would not connect to bluetooth) upon first opening package. No customer support. A scam! Avoid. SAMs should be ashamed of selling crap that doesn't work out-of-the-box, but SAMs doesn't care.

My Orbit Key and phone stopped connecting despite being right next to each other. It’s happened before but this had now lasted for 2 days. I raised a customer care ticket and got an immediate response asking what model I have. I was impressed and replied instantly. 9 hours went by with no further contact. 24 hours went by and still no response. Nothing heard from them again. As others have said, it’s a great product when it works but it’s actually worse than useless when it doesn’t. You believe you can rely on it so you adapt your behaviour, only to discover you can’t. And then, to make it worse, you find out you can’t rely on customer service either.