Filson Tracking Order Status

Started fly fishing 3 years ago and could hardly wait to buy Filson products. The Filson Tin packers hat is amazing but the mesh strap vest isn't worth the $210 US, which landed being shy of 400 Cnd. First off the very disappointed that they sourced it to Vietnam, cheap cheap cheap, not well made. They may as well not sell this item. The strap buckles are a soft plastic vs the original metal. The storage pockets are not as large as advertised. Filson prides themselves on being American made and that's why I bought it, but not the case with the fishing vest.

Can’t believe I waited this long to get a Filson tin cloth short lined cruiser. Worth every penny. Followed the sizing guide, ordered a large, fits perfectly (I’m 6’0”, 205. Normally wear XL). Great quality. It’s better than you think it will be! Price was steep but this jacket will easily last me 20 years!

My 35 year old tin cloth jacket lost a button due to normal use. The fabric is so thick, no one will work on it. After a couple of years of not using it, I realized there was a Lifetime Warranty on the jacket. So I filled out the forms on the Filson website, followed their instructions and, voila, I have a repaired jacket. Not only did they attach the missing button, they also reinforced another one that was starting to come off and they treated the fabric to some new wax. It took about a month from the time I sent it in to the time I got it back. They met the commitments outlined in their process. I received the jacket back today and I can't wait to wear it. Nice job Filson!

Sadly I have to echo the comments of the review below. We’re visiting the city for New Year’s and Filsons was number 1 on my list to buy a Stetson. A $500 hat. The service was lack lustre at best. We were definitely an inconvenience to the young lady at the front counter. To the point of feeling looked down upon. I asked for medium sized hats. She presented me with large. I requested for colours but NOT black. I was presented with black. Disappointing. It’s not the Filson I remember from 2 years back. There was a man there in his 40s who treated you as a client. It was that previous experience that brought us back to the store, but found it missing.

The process was simple. Sent for a ship label (free) and then put my expensive Filson 30 year old duffle in the box with a explanation of the damage. In about 4 weeks was notified the repair was under their warranty..The leather D ring holder had ripped through. I assumed a stitch type repair, but when I got the bag back after being notified of the track number to my surprise they replaced the entire leather mount with new..It is as good as new and top notch work. The wait time is long though so send it in long before you decide you'll need it again..Sent it in 8/28/23 received it back 11/14 23..Not unreasonable in the least..