Expedia Group Tracking Order Status

I have just attempted to book a hotel through Global Hotel Card (Expedia) and found two problems. Firstly, the cost of the room is slightly higher than the hotel website, not by much. However, the total was £78.00 more due to taxes added on at the payment page, taxes that do not apply in the UK. The hotel is in Edinburgh , Scotland and I live in the UK which obviously includes Scotland. In this country the hotel rooms include any taxes when quoted (as on the Expedia website), but as Expedia are involved with Global Hotel Card, Expedia should be aware of the additional taxes of approximately 20% applied in my view illegally for UK users. Update - I have contacted the company by email and received a lack lustre response. I have asked again for clarification as to why they charge taxes and fees not applicable in this country and as yet I have not had a response.

Terrible. Bad experience. So you go to one of the expedia run websites Global Hotel Card you find a hotel to book based on the dates you enter. summary window shows your stay is for 3 nights. Great. You press book and you are shown a different price. Turns out the price is per night not per your selected dates. Very bad. For that unaware they would get charged differently than what is shown on screen

Scammers!!! We booked a hotel through hotels.com and they showed great pictures online but the hotel was in fact not even close to what the pictures showed! It was a complete scam!!! We called and the only thing they offered us was not even 10% of what we paid in discount for our next booking!!!! We e-mailed them all the pictures of the hotel so that they could see that it was not the same as the pictures they where showing, but they still haven't even replied...and this was 3 weeks ago 🤬. STAY AWAY!!!

Since you're the parent organization, I'm leaving my review here too. The refund operations aren't functioning at CheapTickets. They were refunded our tickets (full amount), but they never paid them back to us. It's been ~9 months now. They also stopped responding. EDIT: IT'S BEEN 15 MONTHS NOW, OUR REFUNDS STILL HAVEN'T ARRIVED See my other review under CheapTickets.ch

Great until you have an issue with a booking. Submitted an issue online 3 weeks ago. Got a case number confirmation by email. Followed up twice but absolutely no response. I use them through a channel manager but just opted out. There are other options and it isn’t unreasonable to expect that when you submit a support issue and get a case number confirmation someone Will actually respond. Alan Read-Chua A Seaton Dream B&B