Expedia Canada Tracking Order Status

I actually had an incredibly positive experience with the virtual agent (Habiba) who was able to help cancel a booking for me during a very difficult time. They went above and beyond, walked me through every step, and things were completed within minutes. This was a much better experience than trying to call. I strongly recommend their online/virtual assistance.

My recent trip to Maui was off to a rough start with lots of delays. Upon arrival, the car rental place I had booked and pre paid through Expedia (SIXT) was closed and their "emergency number" on the door was their regular customer service line where no one ever answers. I was forced to rent from another company and the next day to drive back to the airport to exchange it. SIXT would not offer any support as it was booked through Expedia. Once I got home, I called Expedia seeking some compensation for having to pay $120 for the one day rental, they gave me, as a "goodwill" gesture, a $25 credit on their site! They said I should have contacted them (while on the tarmac stuck in a transit city then at destination!) to advise of the lateness. Now my trip was ended and case closed. This is not the first time I've had issues with no support, in the past with hotels. We are penalized for going through Expedia.

I sincerely don't understand all the negative reviews... We booked an hotel through Expedia's app, everything is clear and user-friendly in the app. We had major problems with our flights and were unable to actually check in at the hotel. We had to cancel our whole vacation. We had a non-refundable reservation, we contacted the hotel through Expedia's app. They told us to deal with Expedia for cancellation and refund and that they would issue a refund (if possible) to Expedia. I was hesitant because this is the exact situation where things can complicate, with multiple parties involved, dealing with online travel agency, etc. We chatted with an actual agent online two times, the first time with no wait time, the second time with a 5-minute wait time, and both times the agent was able to contact the hotel, explain the situation, ask for an exception (keep in mind the booking was non-refundable) and issue a refund. On top of that, there is no additional fees so the refund is exactly the price we paid for initially. The whole process took less than 24 hours and I think Expedia really takes its travel agent role seriously and works for its customers. It's like dealing with an actual storefront travel agency. I highly recommend Expedia and their app, their customer service will actually answer you in a timely manner (through chat service on their website) and will actually work for you if there is a problem.

I called expedia.ca customer service to called a flight ticket I wos surprised how I have been treated mister Amir Sorial he is the best. thank you so much for your help

I have booked 20 or more hotels through this service, it’s convenient and easy, also prices have been competitive. There flights are often over priced or I would have given them 5 stars.