Expedia Canada – Cashback, Rebates & Rewards

I actually had an incredibly positive experience with the virtual agent (Habiba) who was able to help cancel a booking for me during a very difficult time. They went above and beyond, walked me through every step, and things were completed within minutes. This was a much better experience than trying to call. I strongly recommend their online/virtual assistance.

I sincerely don't understand all the negative reviews... We booked an hotel through Expedia's app, everything is clear and user-friendly in the app. We had major problems with our flights and were unable to actually check in at the hotel. We had to cancel our whole vacation. We had a non-refundable reservation, we contacted the hotel through Expedia's app. They told us to deal with Expedia for cancellation and refund and that they would issue a refund (if possible) to Expedia. I was hesitant because this is the exact situation where things can complicate, with multiple parties involved, dealing with online travel agency, etc. We chatted with an actual agent online two times, the first time with no wait time, the second time with a 5-minute wait time, and both times the agent was able to contact the hotel, explain the situation, ask for an exception (keep in mind the booking was non-refundable) and issue a refund. On top of that, there is no additional fees so the refund is exactly the price we paid for initially. The whole process took less than 24 hours and I think Expedia really takes its travel agent role seriously and works for its customers. It's like dealing with an actual storefront travel agency. I highly recommend Expedia and their app, their customer service will actually answer you in a timely manner (through chat service on their website) and will actually work for you if there is a problem.

I called expedia.ca customer service to called a flight ticket I wos surprised how I have been treated mister Amir Sorial he is the best. thank you so much for your help

I have booked 20 or more hotels through this service, it’s convenient and easy, also prices have been competitive. There flights are often over priced or I would have given them 5 stars.

15 November 2020, followed up an Expedia commitment to confirm a credit would be issued for flights originally scheduled for March 2020 (as lockdown reared its head). Trying to do this in March 2020 was almost impossible and Expedia as thrown into utter chaos. Today was much more professional and Expedia staff were able to find the itinerary, check with airline policies, and provide an Expedia credit in writing for the full amounts. While I would have preferred a refund, and while the credit must be booked through with Expedia with the original carrier, it was better than losing the entire amount. The customer service representative was very professional in this instance.