Everlane Tracking Order Status

I am surprised by the negative reviews as I have had the most fabulous customer service. Perhaps the company have taken into consideration the complaints. I could not be happier with the speed in which my enquiry was dealt with and how they rectified the issue. I will 100% shop again. Thank you!! It’s not often you email a company and get a response within the hour every time you email.

The delivery time was fine, but the parcel arrived damaged and there was no notification of the pending delivery. It was simply left outside the door. If I didn't live in the country, it would have been gone. Unfortunately, the size information on the site is completely wrong. I know my exact measurements and ordered everything according to them. Everything is at least 1-2 sizes too big. I'm keeping a few items that I really like and having them altered. Very annoying as I now have to pay 12!!! € for the return shipment because of incorrect sizing. If I had also known in advance that the return shipment can ONLY be made with DPD, I would not have ordered, as I now have to drive another 20km to the nearest collection point. All in all, one of the worst experiences I've ever had in online shopping and absolutely not recommended! The 2 stars are for the delivery time of less than 10 working days and the clothes, which are really beautiful. However, I have had much better experiences with other brands.

Strangely they wouldn't allow me to exchange on a final sale item for the same product, just a size smaller which they had in stock online. They didn't offer any other solutions so I guess I will try to sell it on as it's too big for me. Usually they have great clothing quality and styles but sadly won't be buying from there again.

I'm an international shopper from the UK to Everlane. I really like their clothes, which comparatively, are much better quality to a lot of competing brands in the same price range. You do have to be patient when you order from outside the US - as there seems to be a glitch with their fulfillment providers (DHL and another provider) who generate an arrival date that in my experience is a few days BEFORE the parcel actually arrives. You then assume that your parcel is lost forever, searching around to see if it may have been dumped somewhere secret, when no, it's still making it's way to you. Everlane - please fix this glitch! I'm happy to wait if the tracking is accurate - which it hasn't been for two orders now. I believe this is more a DHL problem, (as it happened with another brand's order as well), but perhaps you can lean on them to fix it. Overall - I love the clothes, but the tracking of orders should be improved. (One star off for the shipping issues).

I used to love Everlane so much, and still do regarding the products as they are chic and great design for my taste. However like many here, my order was despatched on 18 June and only delivered on 6 July, always took ages and 3 weeks mostly, and delivery charge is not low regardless of your order amount. Not to mention the pricing is getting extremely expensive for this brand, even compare to other bigger brand. I will definitely look for other option…sad