Everlane – Cashback, Rebates & Rewards

I am surprised by the negative reviews as I have had the most fabulous customer service. Perhaps the company have taken into consideration the complaints. I could not be happier with the speed in which my enquiry was dealt with and how they rectified the issue. I will 100% shop again. Thank you!! It’s not often you email a company and get a response within the hour every time you email.

I'm an international shopper from the UK to Everlane. I really like their clothes, which comparatively, are much better quality to a lot of competing brands in the same price range. You do have to be patient when you order from outside the US - as there seems to be a glitch with their fulfillment providers (DHL and another provider) who generate an arrival date that in my experience is a few days BEFORE the parcel actually arrives. You then assume that your parcel is lost forever, searching around to see if it may have been dumped somewhere secret, when no, it's still making it's way to you. Everlane - please fix this glitch! I'm happy to wait if the tracking is accurate - which it hasn't been for two orders now. I believe this is more a DHL problem, (as it happened with another brand's order as well), but perhaps you can lean on them to fix it. Overall - I love the clothes, but the tracking of orders should be improved. (One star off for the shipping issues).

As soon as I posted the following and also contacted customer service, the company reps swung into action and got the situation resolved. The clothes are really beautiful and well-made; the linen pants, the best I've ever had. I think that Everlane is working extremely hard to correct the systems problems they've had. As I said, that's great because the clothes are absolutely lovely and very well priced. "I am really worried about my Everlane Order. I paid them $362.53 and have received no confirmation order or tracking or shipping information. I have attempted to contact them this morning and cannot access my account online. After reading the online reviews, I am really worried. I will give them a little more time, but it has been a week and nothing. What recourse do I have legally? I'd like an immediate refund.

Had to get my jeans replaced 6 times by this company because they were made defective but they finally sent me a pair that fit. The person who helped me was great but a ton of hassle overall for a pair of jeans

UPDATE - I purchased the oversized alpaca sweater in heathered black. It was final sale. Not incredibly thrilled with it - The company reached out and offered me a refund for the sweater. They were friendly and helpful and I appreciate that and will def consider shopping at Everlane in the future.