Eufy Tracking Order Status

A mixed feeling about eufy’s products really. I have a fair few of them as my work offered a large discount for some things and they were recommended to me. Firstly my video doorbell is not great. I can never connect to it and the footage takes 10 or so refreshes to appear. The sound has stopped working after only 8 months of use. It’s under a porch and covered from elements so pretty poor. They offered me 10% off another as my warranty ran out. There was a 25% off coupon in the website… needless to say I am probably going to by a ring! The various cameras I have are average. Sometimes perform well, other times not. I also have a robo vacuum and cordless vacuum which I have to say are pretty good. I don’t think I’ll use them anymore for security.

Price gouging in the UK and EU as the range is half the price in the USA.. Voucher codes only apply to a single item. Complicated shop, although most available new on auction sites cheaper.

Well I had a great experience with Eufy UK customer service. We had one camera that was not charging properly and was under guarantee. I spoke to customer services by phone, tried the various methods suggested by email comms to diagnose the fault, and then determined a replacement was required. We were a bit slow sending off the faulty camera (Christmas and Covid) and they then chased us several times to help resolve matters. 4 days after sending proof of posting, I got the replacement camera. One happy customer!

We’ve been using ‘Dolly’ our Eufy Robot Vacuum G30 Edge for a 1.5 years now & it still works perfectly. Like anything you need to maintain it & replace the filter, brush & spiny thing every so often, but other than that it’s been great at cleaning & saving us few hours a week. The dogs & cat don’t like it though. :-)

Just bought the cam2 pro 2-1 kit as my Logitech cirkle 2 died on me. Video quality is Great during the day - not impressive at night where faces Are washed out. Easy to setup - takes no time. BUT sensitivity regarding recording events is horrible on a distance more than 4 meters. It does not register half the distance compared to my five year old circle 2 did. So if you need a kit that registers more than that I would look otherwise. It is also very slow in beginning recording, so people Can walk almost up to my front door before it records and give notifikation - evne with sensitivity on 8 which is the highest. I hope they Will do something about this in future SW updates