Empire Today Tracking Order Status

I can't say it enough how satisfied I am with the new carpet installation!! Abigail was so helpful with her customer service and they did a GREAT job. They were punctual, professional and took great care when doing the installation... I definitely recommend Empire and I hope that you all too have a great experience!!! Thank you so much, Abigail!

We were hesitant about hiring this company because of some of the negative reviews. We are happy to report that our experience was great though there was a slight hiccup at the end. We scheduled our in home estimate on Saturday and by Monday afternoon there was a representative at our home. Massish (forgive me of the spelling) was punctual, pleasant and even honored our no shoes policy! He was knowledgeable, and worked within our budget. In the end we decided to carpet more rooms than we originally planned but because of the deal we received this was a no brainer. For the record the “$99 sale” is literally just for for the carpet. It doesn’t include installation, padding, etc. we paid WELL above that! Lol The Installation team arrived the next day and provided an arrival window. Thankfully we were the first customers of the day which meant that the delivery team arrived before 9am. They were also very punctual and professional. They worked fast, efficient and was very clean. From arrival to job completion it took about 3-4 hours. The hiccup at the end was our hallway thermostat fell off the wall and broke ( we didn’t notice until after the installation team left) due to the heavy banging so we advise if you have any items of value on your walls remove them as a precaution. We would recommend this company based on our experience.

My Wall is damaged by one person who was not dressed appropriately to work. He was dressed to go to a club not to work. This person was dress totally different from everyone else who was working. He was dressed in all black with high heel boots with a metal square shape buckle around his boots. I currently have his imprint of his buckle on my walls in my downstairs bathroom and my dining area. Also there is damage in my downstairs bathroom where they took off the wall siding and damaged my walls. My other problem is the grout they used. After floor was finished and dried over 48-72 hrs. I began to walk on it slowly not even a 3 weeks later, the grout started to crack like sand. I did notify them it was fixed, but it is happening again. The grout they were using may not work on my porcelain tile, because its cracking and some tiles just have holes again, as if it was not properly fully filled with grout. They fixed it once and now its happening again. No where else is this happening. My kitchen floor and dining areas have little holes, cracks and broken pieces as grout. Once this is resolved, I would love to give you a wonderful rating. Please advice. Thankyou Mr & Mrs Marvin Lewis

Installation of flooring in 3 rooms has been a terrible experience. The installers left a mess; old chipped pieces of old flooring everywhere, brown sticky stuff on my register vents, the sides of toilets black and nails left on floor. They were here til 9:30 pm when at 6:30 they said they would be done in an hour. It was chili that day and my front door was left open most every time they went in and out. White trim was put on brown baseboard in bathroom and looked awful. I called customer service the next day and new trim was ordered to match the baseboard. They had pictures. The day they were suppose to come I finally called at 3 pm to confirm and was told the installer said he had been here at 10 am and also called with no answer. He did not come to my house and I did have a call at 10 am from an unknown caller which I could not answer as I was on another call. If it was him he did not leave a message. The job was done 2 days later by 2 installers who did not speak English and I had 2 3 times talk to someone on the phone as they could not communicate with me. The trim does not go with the baseboard at all!! Nails were also left on the floor. Just a poor job all the way around

Worst experience of my life. Here we are two months later, and it just continues to get worse. The only great thing was the people who installed the carpet. They were fantastic! I think they are way overpriced, but some people have to finance. I DO NOT RECOMMEND!!!