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I can't say it enough how satisfied I am with the new carpet installation!! Abigail was so helpful with her customer service and they did a GREAT job. They were punctual, professional and took great care when doing the installation... I definitely recommend Empire and I hope that you all too have a great experience!!! Thank you so much, Abigail!

We were hesitant about hiring this company because of some of the negative reviews. We are happy to report that our experience was great though there was a slight hiccup at the end. We scheduled our in home estimate on Saturday and by Monday afternoon there was a representative at our home. Massish (forgive me of the spelling) was punctual, pleasant and even honored our no shoes policy! He was knowledgeable, and worked within our budget. In the end we decided to carpet more rooms than we originally planned but because of the deal we received this was a no brainer. For the record the “$99 sale” is literally just for for the carpet. It doesn’t include installation, padding, etc. we paid WELL above that! Lol The Installation team arrived the next day and provided an arrival window. Thankfully we were the first customers of the day which meant that the delivery team arrived before 9am. They were also very punctual and professional. They worked fast, efficient and was very clean. From arrival to job completion it took about 3-4 hours. The hiccup at the end was our hallway thermostat fell off the wall and broke ( we didn’t notice until after the installation team left) due to the heavy banging so we advise if you have any items of value on your walls remove them as a precaution. We would recommend this company based on our experience.

Presentation by representative, Bob Carson, was friendly, professional and thorough. Installation by Eric and partner (whose name I, unfortunately, did not get) were wonderfully efficient, timely, responsibly cleaning after all debris removed. Product seems the right choice. Will always consider Empire first.

We love the carpet. However the rest of the experiience was a nightmare. We chose the carpet from a very nice man. He set a installiton date for May 26th but then changed it to June 1st because of the holiday. We received a comformaton on May 31 that they would be here on June 1st. On June 1st we received a text saying the contract changed so they would come on June 7th. This was comfirmed the night before. On June 7th we recieived a text stating now it would be June 8th. Not only had we removed everything from closets, we even took dresser drawers out to make it easy for the installers. To keep having the contract changed was a nightmare.We will never use Empire again.

Alan came at the time he said he was coming. He was very professional, friendly and did a great job. I was very satisfied after I looked and reviewed his job. It took him about 5 hours to complete the installation. I am very happy with my new floor. I gave Alan a 10 because he deserve it. Keep employee like Alan on your payroll. I will use Empire today again in the future.