Emi Jay Tracking Order Status

I had two of their clips breaking 1.5 months after purchase with no refund offered … definitely not buying more especially for that price … brand is cute but has serious quality issues so definitely not worth the money. Another hair clip I had from a mid range brand is now over a year old and didn’t break. All that advertising in vogue and tiktok seems just like a paid hype sadly to me

I ordered on 2 Dec on 9.00 am pst. I waiting almost 2 weeks until 17 Dec, I didnt receive any parcel. I contacted CS on 17 Dec , ask about order status. CS got back on 18 Dec told me waiting 3 days for investigation. I contacted again on 20 Dec. Ask about status. CS got back told me parcel lost in transit and I confirm replacement with summer fridays lip oil that promote to give customer the 100 customers order on 2 Dec 9.00 am CS got back on 24 Dec said my order didnt include summer fridays. Maybe I think the brand dont want to replace a free gift. Because I checked brand ig story after I ordered they do not update the gift out of stock. I cant see responsibilty for CS action. I rated 0 star for CS support. AND CS refund my order after I answer email without reason and respond. I told I would like a replace on 20 Dec. It's almost 3 weeks that I still waiting and didnt get anything at the end. Waste my time for bad experience. It's not the first time with this brand. send wrong items / defect items rhinestone fall out and do not offer free return and show responsibility. read and make discistion before you buy it.

I wish I read the reviews from recent costumers but opted to just go with all the positive feedback from friends and TikTok. I honestly thought the quality of the clip would be much sturdier but didn’t really harp on that. I was more disappointed when I showed costumer service the glue/scratch looking huge dot on the closure where the clip bends. They wanted to send me the same clip but I didn’t want the same one due to the quality of this one and asked if I could get a solid black one instead. I obviously would have returned the old one as I expected them to say I needed to do in order to receive a different one. After my follow up I received a canned response that a return label was issued. I did say I would like a refund if the exchange wasn’t possible but I guess my email got misconstrued? Either way for a small business woman owned I expected a little bit more understanding from their end, but will not shop anymore with them, especially for the price. I am definitely not a freeloader and would’ve never expected to keep the defective clip and expecting new one free of charge. I did give two stars because I feel like their designs and the rest of their clips are gorgeous.

Customer service was amazing! My daughters clip came damaged emailed customer service they resolved the problem no issues and super fast!

The customer service was extremely helpful and solved my issue in no time. I moved houses and accidentally put in my old address so I figured I would I let them know and they changed the address, shipping it in no time! It made me want to support the brand even more. Seriously 10/10 service <3 not to mention the cutest clips EVER.