Emi Jay – Cashback, Rebates & Rewards

I had two of their clips breaking 1.5 months after purchase with no refund offered … definitely not buying more especially for that price … brand is cute but has serious quality issues so definitely not worth the money. Another hair clip I had from a mid range brand is now over a year old and didn’t break. All that advertising in vogue and tiktok seems just like a paid hype sadly to me

I ordered on 2 Dec on 9.00 am pst. I waiting almost 2 weeks until 17 Dec, I didnt receive any parcel. I contacted CS on 17 Dec , ask about order status. CS got back on 18 Dec told me waiting 3 days for investigation. I contacted again on 20 Dec. Ask about status. CS got back told me parcel lost in transit and I confirm replacement with summer fridays lip oil that promote to give customer the 100 customers order on 2 Dec 9.00 am CS got back on 24 Dec said my order didnt include summer fridays. Maybe I think the brand dont want to replace a free gift. Because I checked brand ig story after I ordered they do not update the gift out of stock. I cant see responsibilty for CS action. I rated 0 star for CS support. AND CS refund my order after I answer email without reason and respond. I told I would like a replace on 20 Dec. It's almost 3 weeks that I still waiting and didnt get anything at the end. Waste my time for bad experience. It's not the first time with this brand. send wrong items / defect items rhinestone fall out and do not offer free return and show responsibility. read and make discistion before you buy it.

I paid extra delivery fee to Emi Jay to get a 5-business day delivery. I ordered my stuffs on December 9, but Emi Jay created the label for my package on December 13 and the carrier got my package on December 15. There's no point for me to pay extra delivery fee to get my package on time for my trip if the brand will ship it out so late. Now it shows in the carrier system that I will receive my package on December 23. I email Emi Jay's support team 3 times since December 14 to refund my delivery fee and also DM them in Instagram but they have never responded BUT they are still very active reposting instagram stories. Worst support team in any brand I have purchased.

Customer service was amazing! My daughters clip came damaged emailed customer service they resolved the problem no issues and super fast!

The customer service was extremely helpful and solved my issue in no time. I moved houses and accidentally put in my old address so I figured I would I let them know and they changed the address, shipping it in no time! It made me want to support the brand even more. Seriously 10/10 service <3 not to mention the cutest clips EVER.