EILEEN FISHER Tracking Order Status

Dreadful. Worst customer service ever … if you could call it a service in the first place. I bought an item, cost me £250, one wash and there was a hole. Customer service basically told me to go away. Don’t buy this brand

Nightmare buying from EF in the US. Too often things go astray. They are hopelessly slow in answering emails and then offer stupid suggestions. I have just been asked to return two items I have not received for credit! Equally I have not been sent a returns label for an item I did receive but did not order. I could scream

Here's how Eileen Fisher offers to change the email on the account: - Opt out of marketing emails (and lose related bonuses), but still receive transactional emails on the account you want to disconnect. This counts as the 'change of email'! Solution 2: Create a new account with a new email, losing all of your purchase history and all your bonuses that come with hundreds of $$ worth of purchases. Eileen Fisher is the only company in U.S. and the free world I know that cannot change the email address on the account, i.e. simply replace one email with another. I'm not kidding. Two stars for clothes quality, 0 stars for tech support. If you need to change your email, you are in trouble.

In general, I value EF's mission as a retailer--sustainable and so on. However, the quality and sizing of this luxury clothing brand is inconsistent. Some garments are wonderful--soft organic cotton, tensel, mixed blends. Some materials are awful. Clearly, there's a lack in quality control. I own much less expensive clothes that last many years while some of EF's don't last at all. I buy 90 percent of items online because its stores are quite small and have little sale inventory, which is all I buy. The sizing is inconsistent. I buy M or LP but never know how pants will fit. Tops, I have bought MP, S, M. I have RARELY been able to connect with customer service when I call. It's a return phone call, which they always do. Staff at my local EF are accommodating and cordial. EF website is the worst as has been mentioned by another reviewer. I have pointed out the problems, but, obviously, they could care less. JJill's website would be a role model for them. Finally, their marketing approach is odd. The sales are often fabulous with as much as 70 percent off, but the windows aren't wide and same items revert to a much higher price. It takes know-how and time to find an item at my price point. Nonetheless, my wardrobe since the pandemic is made up of mostly EF combined with JJill (much less expensive).

The London stores in the UK are all great. Great customer service and the products are fantastic. A bit expensive but I always get lots in their sales. Everything I've had has been excellent quality. Love the sustainable fabrics.