EILEEN FISHER – Cashback, Rebates & Rewards

Dreadful. Worst customer service ever … if you could call it a service in the first place. I bought an item, cost me £250, one wash and there was a hole. Customer service basically told me to go away. Don’t buy this brand

Nightmare buying from EF in the US. Too often things go astray. They are hopelessly slow in answering emails and then offer stupid suggestions. I have just been asked to return two items I have not received for credit! Equally I have not been sent a returns label for an item I did receive but did not order. I could scream

Here's how Eileen Fisher offers to change the email on the account: - Opt out of marketing emails (and lose related bonuses), but still receive transactional emails on the account you want to disconnect. This counts as the 'change of email'! Solution 2: Create a new account with a new email, losing all of your purchase history and all your bonuses that come with hundreds of $$ worth of purchases. Eileen Fisher is the only company in U.S. and the free world I know that cannot change the email address on the account, i.e. simply replace one email with another. I'm not kidding. Two stars for clothes quality, 0 stars for tech support. If you need to change your email, you are in trouble.

Terrible customer service, impatient and rude, barely civil on the phone. I won’t buy from Eileen Fisher again based on this interaction with customer service. Who would spend the amount of money EF asks only to have someone scold and interrupt you when you call politely with a question about a return?

The London stores in the UK are all great. Great customer service and the products are fantastic. A bit expensive but I always get lots in their sales. Everything I've had has been excellent quality. Love the sustainable fabrics.