DreamCloud Tracking Order Status

I was concerned when I went to give a review of their products and found no place to do so. So who knows where their site reviews come from. Anyway I got the premier mattress med firm, the bamboo platform frame and sheet set. I really liked the frame and it was very easy to put together. I felt the sheets are cheap and would not purchase again, although I do like the pillows. The mattress, I think, is a bit too soft for a medium firm. It was Very heavy and fed x left it inside front door of apt. Building. But, I got help and got it inside the apt. and I did it from there by myself. I am a 74 year old woman, so it is possible to do it, if you are motivated. Be very careful on unwrapping with blades and it does spring out when it is ready. I cannot speak for its durability, but I have slept pretty well so far. For the price, it is fine. I will research even more when I upgrade this one because I missed all the bad reviews. It was very timely regarding delivery.

We ordered a new bed from Dreamcloud with the bedding package. The next morning I receive a phone call that the bed we ordered is not available, but they have a different bed they will substitute. No ETA on the actual bed we wanted. She tells me to respond to the email I received. I did and cancelled the entire order. Then I get an email that my order is on the way. I call customer service and after several minutes on the phone (suddenly the bed was available??) they assure me I will be refunded and nothing will ship. Then I'm only refunded for the bed and not the bedding. Just a frustrating experience all the way around.

I ordered my bed through their website based on all the wonderful reviews. Order process was easy, received notifications that the bed was going to arrive on Thursday 11/7. Based on the tracking, EVERYTHING was going to arrive together. Since I do not have room in my house for 2 King size beds, I made arrangements to have my existing bed removed so that the new bed can be put in its place. On 11/7 my mattresses arrive, but my frames took a wrong turn in Albuquerque. They both left the Dreamcloud facility in Mississippi together, they were both in Northern Florida together, then... my mattress arrives in SWFL but my frames arrived in Minnesota (?!?!?!) and are now expected to arrive on Saturday. I called Dreamcloud who offered me a $40 credit! Here's the problem, I do not have a bed, nor do I have a spare bedroom that I can sleep in. I ordered these mattresses because they are rated the best for a bad back (which I have). Not sure how 1 order that leaves from the same facility on the same day going to the same place winds up in different locations almost 2000 miles apart. Last night I checked into a hotel for 2 nights at $200/night. When I reached out to customer service, I was told that they are not responsible for how the shipper breaks up the order. I know that customer service reads from a script, but when I asked to speak to a manager, I was told that the manager was going to tell me EXACTLY what was already told to me, so there was no need to be transferred and was hung up on!!! Off to a rocky start, and very unhappy UPDATE: My bed frames arrived yesterday, and completely FREE OF CHARGE GUESS WHAT I GOT??? A FAMILY OF ROACHES IN THE BOX. THIS IS DISGUSTING. Called the exterminator for an emergency visit, more money.I am even disgusted to sleep in this bed. I'll post an update once I call the company...again. Last update: Everything is put together well and packaged wonderfully. Finally got to sleep in my new bed and I must say that the features on the frame are wonderful. Not overly impressed with the mattress, maybe it takes getting used to but I have this kink in my neck that I didn't have before. I may be returning 1 mattress (husband loves his, but then again he can sleep on a bed of rocks) and getting something more suited to me, maybe something a little firmer for my back which has a whole new set of pains. Changed my review to 3 rather than 2 stars.

Not sure why so many bad reviews. My experience has been great. Got the product on time. Love it. Very comfortable. Customer service person named "Red" went way beyond expectations to help me with a FedEx mess. FedEx is impossibly horrible to deal with if you want any real support by a live person. I have purchased four mattresses from Dream Cloud and I love the company and the product. Great job all around.

The bed took a few extra days to ship, but once it arrived, it was super easy to put together, and we were sleeping in it that night. We did the split king, and I didn't love the firmness of my mattress, so I bought a plush mattress pad, and I am sleeping like a dream. I love all the features of the frame--especially that I can partially raise my head to help with my health issues--and not bother my husband. Time will tell if it holds up, but we are happy with the purchase for now.