DreamCloud – Cashback, Rebates & Rewards

I was concerned when I went to give a review of their products and found no place to do so. So who knows where their site reviews come from. Anyway I got the premier mattress med firm, the bamboo platform frame and sheet set. I really liked the frame and it was very easy to put together. I felt the sheets are cheap and would not purchase again, although I do like the pillows. The mattress, I think, is a bit too soft for a medium firm. It was Very heavy and fed x left it inside front door of apt. Building. But, I got help and got it inside the apt. and I did it from there by myself. I am a 74 year old woman, so it is possible to do it, if you are motivated. Be very careful on unwrapping with blades and it does spring out when it is ready. I cannot speak for its durability, but I have slept pretty well so far. For the price, it is fine. I will research even more when I upgrade this one because I missed all the bad reviews. It was very timely regarding delivery.

Not sure why so many bad reviews. My experience has been great. Got the product on time. Love it. Very comfortable. Customer service person named "Red" went way beyond expectations to help me with a FedEx mess. FedEx is impossibly horrible to deal with if you want any real support by a live person. I have purchased four mattresses from Dream Cloud and I love the company and the product. Great job all around.

The bed took a few extra days to ship, but once it arrived, it was super easy to put together, and we were sleeping in it that night. We did the split king, and I didn't love the firmness of my mattress, so I bought a plush mattress pad, and I am sleeping like a dream. I love all the features of the frame--especially that I can partially raise my head to help with my health issues--and not bother my husband. Time will tell if it holds up, but we are happy with the purchase for now.

Update: Once I contacted DreamCloud customer service, they were great. I had to send some photos to show that my mattress was undamaged, and they responded quickly with information for the pickup. I had a couple more questions, and they responded promptly each time. ~~~~~~ The mattress I received was supposed to be firm, but it collapses at the edges, so you have to stay in the middle. When they asked for a review on their website, and I gave this review, their reply was that their customer service would be in touch with me. Nothing. Nada. Zero. Empty promises.

I purchased the king size bed which ended up being two twins… the beds themselves are very comfortable but the two separate beds are not practical. There is a big gap. I did call in and was sent a wedge to be place between the beds and a mattress pad (free of charge) It is a whole lot better but still not loving the gap. The bed frame is sturdy and it’s nice to be able to lift the head and the best thing ever is the bed vibrates and has USB plug-ins. Dreamcloud does offer a Emergency Service responder discount which is greatly appreciated.