DEUS UK Tracking Order Status

Poor customer experience, waited 3 weeks order still not arrived, contacted support who advised parcel lost & what I ordered was no longer available, few days for a refund which is fine but support couldn’t care less no, won’t be shopping with them again.

Absolutely terrible. Paid 12€ for shipping. Need to return the t shirt as it was too small ... but I have to pay for the shipment of the return. When paying for 12€ for shipment originally you'd assume returns would be taken care of. The customer service email address provided does not exist. Really poor customer experience

Appaling. Utterly useless. I paid a substantial sum of money and after two weeks of absolutely no communication and only after I threatened to contact my card provider and report a fraudulent transaction, was I then informed that they had no stock of the item I had ordered. I strongly suspect that this happens an awful lot and in reality, someone should investigate this. If you’re going to buy Deus products, I would only purchase from a reputable retailer and steer well clear of their direct website and frankly borderline illegal sales practices.

Ordered a jacket online, which unfortunatelly didn’t suit me. So I entered the return process and since then there’s absolute silence. According to the tracking info, the order returned to them on september 29th. A follow up email hasn’t been answered. Luckily for me I haven’t payed yet and obviously I won’t. It’s too bad cause I like the brand but this experience keeps me from buying anything again here.

Leider konnte ich bisher keine wirklich guten Erfahrungen mit dem Kundenservice von Deus machen, nachdem mir das in L bestellte Produkt in M geschickt wurde, musste ich den Rückversand selbst bezahlen, auf der Rechnung stand die Größe L auf dem Hangtag und auch im Warenkorb, jedoch die Jacke selber war mit M gelabelt. Ob der Preis für die Qualität gerechtfertigt ist kann man sich drüber streiten, hab schon besseres gesehen.