Derek Rose Tracking Order Status

The products are beautiful, and the customer service (Fay, to name an example) is exceptional. Be it the handling of returns, the lookout for restockings of a certain size, or help with a damaged gift. A case study for how a distinctive buying experience can also be created online.

I'm so thrilled with both the product and service I have received. Those London 7 leopard print items are "scorched earth" as they say. Especially the blue ones. I hope they make their way around again, because I'd like to get the rest of the collection when I have the money. And give Gary a raise! I thought I had missed the window on those things when I didn't see them on the website anymore. Gary swooped in and saved the day, and really could not possibly have been nicer or more helpful.

I have made 2 online purchases from them. The first to macau, china and the 2nd to Taiwan. Both orders were executed swiftly within 24 hours and sent half way around the world. I specifically requested light weight pyjamas for a tropical climate and customer service didn’t disappoint with several recommendations. The quality of the product in terms of stitching, design and cut keeps me returning once every 2 or 3 years.

I purchased 2 Basel Micro Modal T-shirts from Derek Rose Navy and Black and there the softest t-shirts I've ever owned but felt like they did lose a substantial amount of softness from the first wearing to how they felt a few months later after been washed in the washing machine. Overall really good though

I have done business with Derek Rose several times in the last several years. I was always pleased with the transaction and appreciative of Mr. Roses's thank you notes. On the transaction related to this review, I was first notified from London by Samantha Halliday, Customer Service Manager, that a sale was to begin and I could begin early access on May 31st. I did not place an order for male Pajymas until June 12 which were intended for a friend's birthday gift. I made a mistake in my order and ordered three pairs instead of the intended two pairs. I discovered the mistake and emailed a request for a change. I learned that the original order had already been packaged for shipment but I received an immediate message from Ms. Halliday that the order for three was retrieved and the requested two pairs were sent. I expressed my gratitude and on June 15, Ms. Halliday thanked me for the kind words. I wrote on June 17 that the two pairs had arrived safely via DHL. She immediately responded, thanking me for the update. I am a retired Orthopedic Surgeon in California who is 84 years old. I have had many dealings on the internet and through many channels. I have never experienced such attentive communication and good will as I did from Ms. Samantha Halliday. She is an asset to DEREK ROSE and I would not hesitate to seek her opinion in the future. To her goes my very highest rating and feeling of indebtedness. I will always steer my gift-buying and personal needs to this company when possible because of this experience. Thank you. David D. Hunt, M.D., Saratoga, California