Derek Rose – Coupons, Promo Codes & Special Offers (5)

The products are beautiful, and the customer service (Fay, to name an example) is exceptional. Be it the handling of returns, the lookout for restockings of a certain size, or help with a damaged gift. A case study for how a distinctive buying experience can also be created online.

I'm so thrilled with both the product and service I have received. Those London 7 leopard print items are "scorched earth" as they say. Especially the blue ones. I hope they make their way around again, because I'd like to get the rest of the collection when I have the money. And give Gary a raise! I thought I had missed the window on those things when I didn't see them on the website anymore. Gary swooped in and saved the day, and really could not possibly have been nicer or more helpful.

I have made 2 online purchases from them. The first to macau, china and the 2nd to Taiwan. Both orders were executed swiftly within 24 hours and sent half way around the world. I specifically requested light weight pyjamas for a tropical climate and customer service didn’t disappoint with several recommendations. The quality of the product in terms of stitching, design and cut keeps me returning once every 2 or 3 years.

I purchased 2 Basel Micro Modal T-shirts from Derek Rose Navy and Black and there the softest t-shirts I've ever owned but felt like they did lose a substantial amount of softness from the first wearing to how they felt a few months later after been washed in the washing machine. Overall really good though

I have done business with Derek Rose several times in the last several years. I was always pleased with the transaction and appreciative of Mr. Roses's thank you notes. On the transaction related to this review, I was first notified from London by Samantha Halliday, Customer Service Manager, that a sale was to begin and I could begin early access on May 31st. I did not place an order for male Pajymas until June 12 which were intended for a friend's birthday gift. I made a mistake in my order and ordered three pairs instead of the intended two pairs. I discovered the mistake and emailed a request for a change. I learned that the original order had already been packaged for shipment but I received an immediate message from Ms. Halliday that the order for three was retrieved and the requested two pairs were sent. I expressed my gratitude and on June 15, Ms. Halliday thanked me for the kind words. I wrote on June 17 that the two pairs had arrived safely via DHL. She immediately responded, thanking me for the update. I am a retired Orthopedic Surgeon in California who is 84 years old. I have had many dealings on the internet and through many channels. I have never experienced such attentive communication and good will as I did from Ms. Samantha Halliday. She is an asset to DEREK ROSE and I would not hesitate to seek her opinion in the future. To her goes my very highest rating and feeling of indebtedness. I will always steer my gift-buying and personal needs to this company when possible because of this experience. Thank you. David D. Hunt, M.D., Saratoga, California