Decor Planet Tracking Order Status

Do NOT order anything from this company!! You will be out money and you'll be disappointed and never get a resolution or a good product! I order 2 vanities and 2 sink/counter combos as listed on their website as being compatible, but they were NOT! I had to pay a contractor, $1500 per vanity to alter the vanity to fit the sink and countertops. Decor planet gave me a run around for 6 months and then decided they would do nothing to rectify the garage they sold me. Home depot sells the exact same thing and they also confirmed the items are NOT compatible from the manufacturer in Vietnam and vanities had to be altered. BEWARE OF THIS MOM AND POP SCAM COMPANY!!

After item stayed in processing for almost 2 months I requested an update by email- no response I sent another email request to cancel - no response I made Phone call - no answer; left message Finally received email with cancellation. Very poor communication and not honest about shipping timeframes. Can’t recommend doing business with them.

Decor Planet is not bad if they have the item in stock. I accidentally bought the wrong size medicine cabinet and requested a return (I ended up buying the correct size through Decor Planet and am still waiting for it- it showed shipping Oct. 29th on their website when I placed my order. It’s now 11/16 and so I called to get an ETA and am told 11/29). The medicine cabinet that was bought in error due to size is $1100 and the shipping return would cost me $500 and they charge a restocking fee of 15%, so in essence, they deter customers to return any large items bought in error. Make sure you triple check measurements for any large purchases because it’s not worth returning due to the absorbent cost to return it.

(October 2021) Just ordered a toilet and high end vanity from Decor Planet. Salesperson was super helpful. Delivery was within a week for the toilet and two weeks for the vanity (in the middle of supply chain issues). This was exactly what the estimate was when I ordered. Toilet and vanity were packed extremely well.

Great customer service. I had an issue with a return and they were wonderful about handling it. Much appreciation for their great service.