Cowin Audio Tracking Order Status

I'm not certain what happened, but I ordered from the website after reading the glowing testimonials all over the site. I compared them to many different brands for a few days and decided their product was right for me, so I ordered. I was never sent a tracking number after my confirmation email, so I looked the company up to see if other people had had this issue, only to find thousands and thousands of people saying this company is a scam. After a few sleepless nights of wallowing that I would never see my money again, I received a tracking number. They had been delivered to my work 3 days prior. Only took 4 days to receive them, and while they are a little bit more cheap than I had hoped for, they sound and work amazingly. So I am not sure what's going on with the scam situation? I very much am a real person, I was sick to my stomach for days thinking I had just been conned out of 100 dollars that I had been saving to buy a nice pair of headphones. If I could give the headphone sound a score alone, I would give it 5 stars, but the quality of the actual product is nothing to write home about, and the stress of the whole situation leaves me with a 3 star experience. I hope you all get your headphones!

I ordered headphones 11/25/22 and received an order confirmation. Christmas came and that’s when I realized I did not receive the headphones. I called many times and left messages and did not get a response. It was disputed, I received credit on my credit card and for some odd reason last week I received a shipping confirmation and the item was received today, 02-21-23, which is almost 3 months later. Something squirley happened with the company and I have no clue what. Regardless, they are good affordable headphones. Thank you Cowin!

Cowin used to be a good company. I bought my first pair of headphones from them back in either 2020 or 2021. Excellent quality and it came with a free warranty that you could increase the duration of if you registered with them. I did that immediately just in case. It was 12-18 months if I remember correctly, and that increased my status to a VIP member. They sent me emails for discounts and promotional offers and support was good if I had any questions. Then my earpads started peeling from wear and tear, as most headphones do. They were understanding of this but said that due to Covid their production has slowed down, and just sent me a brand new pair instead. I was shocked by this but accepted it, and the new pair worked great for about another year. They also let me renew my warranty, so when the same problem started happening again (earpads peeling), I contacted them again. This was in December. They did the same and honored their warranty, sent me a brand new pair, however these pair I've had problems with. The problems in question being low battery life, I can barely keep these charged for a few hours before they die when my old ones would last a day and a half, sometimes longer. The second issue is that it doesn't stay connected to bluetooth, I often have to disconnect and reconnect just to make them work. Last, the noise canceling option is spotty, and half the time it doesn't work. I'm now looking for replacements because when I tried to message the company about this I've gotten no response. I'm a VIP member still and have been ignored on all of their email addresses. That leads me to this site, I found here that people were having trouble with receiving their orders period or that they had faulty pairs of headphones. This leads me to believe that the company either started scamming people, or went bankrupt and had scammers take over. One other thing I saw was that on Amazon, a brand named SILENSYS and MOVSSOU are popular, which is also the brands they wanted me to test in their promotional offers (I declined them because I didn't need new headphones at the time). I do not know if these are a branch from Cowin or the same scammers, but be cautious when buying from these people.

I ordered a pair of headphones from the website on 12/18/2022. They were delivered on 12/26/2022. The color is more a teal than an emerald but are otherwise exactly as described. I was nervous because I didn’t get an email that said “your order shipped” and the tracking info didn’t populate on my order status. Turns out that they were delivered without an issue.

I’ve had an E7 for a while now and have been able to charge them any more. Problem is there’s no connection between the device and the charger cord. I know this because I’ve used other charge cords and they don’t work either. After reading these reviews I’m thinking any satisfaction is not forthcoming. But what do it have to lose? I’d hope this reaches